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Service Manager
2 weeks ago
Bramgate Automotive
is seeking a full-time
Service Manager
to take them to the next level with Service operations at their state-of-the art Airport and Mavis dealerships in
Mississauga, Ontario
. As Service Manager, you will oversee daily operations to ensure technicians' time is fully utilized, customers receive exceptional service, and the department meets profitability goals. You will lead and support staff across service, parts, warranty, and customer-facing teams while driving customer retention and business growth.
RESPONSIBILITIES
- Deliver exceptional customer service, managing interactions, follow-ups, and complaints to ensure satisfaction and loyalty.
- Oversee service amenities, loan vehicles, and marketing initiatives while maintaining a professional, efficient dealership environment.
- Recruit, hire, train, motivate, and manage service department staff, fostering a positive, ethical, and safe team environment while enforcing standards and monitoring performance.
- Oversee staff development, technical training, scheduling, payroll, and productivity to ensure fairness, efficiency, and compliance with Bramgate Automotive and Audi Canada requirements.
- Create and leverage collaborative partnerships.
- Lead by example, driving innovation, process improvements, and efficiency while managing multiple tasks, adapting to change, and ensuring high-quality service and customer satisfaction.
- Oversee departmental operations including budgeting, reporting, warranty claims, staff performance, tools/equipment, and health and safety to maintain productivity, accuracy, and compliance.
- Establish knowledge base of auto industry competition.
- Keep up to date on dealership and industry-specific information.
- Understand and complie with federal, provincial, and local regulations that affect service operations, such as hazardous waste disposal etc.
COMPENSATION
Bramgate Automotive puts great value in the Service Manager position by offering a salary commensurate with knowledge and experience, in addition to bonuses.
BENEFITS
Medical, dental, vision, and life insurance, PTO, and opportunities for advancement.
QUALIFICATIONS
- High school diploma or equivalent
required. - Associate degree in business administration or a related field is
preferred. - 5+ years of leadership experience
preferred. - 2+ years of experience in an automotive service department is
preferred. - Efficient problem-solving skills.
- Strong communication and interpersonal skills (written, verbal, and presentational).
- Ability to build and maintain customer relationships.
- Must stay up to date with new technology and repair and service procedures and specifications.
- Knowledge of automotive parts and their functions.
- Strong leadership and coaching skills.
- Must possess a valid driver's license.
SOUND LIKE YOU?
Take the next step and apply today at
ABOUT US.
Bramgate Automotive Inc. has been in business for more than 55 years. We serve the rapidly growing Northwest Peel/Greater Toronto Area as an exclusive dealer for Volkswagen and Audi in five dealership locations. We hold the title of 2020 Canadian AutoWorld Employer of Choice and the 2019 Canada's Top 25 Best Dealership to work for by Automotive News.
We strive to make customer experience easy, efficient, and enjoyable. We are able to do this because we passionately believe in creating an organizational culture in which motivation can thrive. Learn more
