Analyst, Quality Assurance

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Quality Assurance Analyst

POSITION SUMMARY

The QA Analyst is responsible for all QA deliverables as per to QA Methodology and Best Practices on projects. The QA Analyst ensures that the quality of a product, feature or system meets the customer standards. The QA Analyst liaises with Product Owners, Product Managers, Engineers, Developers and Regional Business groups to ensure all requirements are validated via the testing strategy. The QA Analyst must ensure that any issues that could impact key deliverables are understood by the stakeholders and addressed in a timely manner. The QA Analyst must self-manage and perform the role with minimal support from their Manager. Depending on the size and complexity of a project, the QA Analyst will work individually, with a team or as lead in delivering on various types of testing and validations. The QA Analyst is a skilled communicator, facilitating alignment between cross-functional teams with competing objectives on test plan completion, defect prioritization and resolution.

KEY RESPONSIBILITIES

• Lead the assessment of Quality Assurance and all testing needs in order create and enable strategies that will ensure that a product, feature or system meets the high quality standards and is free of any regressions
• Evaluate information and documentation from multiple sources in order to create effective test plans that provide coverage on all requirements
• Collaborate with project team, product team, business analysts, engineers and developers to proactively identify and address requirement, quality, solution or operational gaps.
• Create and own the process for issue governance and logging issues within the project or assigned squad.
• Oversight of the overall test plan. Ensuring all test scenarios, test cases and results from all testers are documented regardless of which team or department executed them.
• Collect and compile all testing results in order to drive business decisions and next steps for the product or system.
• Responsible for coordination and management of all QA activities on small, medium and large projects which may include managing a team of testers of varying skill sets.
• Responsible to ensure adherence to QA Methodology, Tools and Best Practices and introduce improvements.
• Review User Interface Specifications and other Functional Specifications to ensure end-to-end alignment with Business or Product expectations. 
• Work with the Project manager to identify resource implications and work with them to bring any required subject matter experts to the testing phase
• Coordinate testing environment set-up and escalation of environment issues
• Maintain a repository of test cases, within a test case management tool, that can be reused across projects and squads.
• Manage the backlog of issues uncovered during testing and oversee each issue through to acceptable resolution via the issue governance process
• Actively identify and appropriately escalate any risks.
• Strategize directly with developers, environment manager and other project team members to quickly remove any blocking issues and mitigate risks
• Identify areas of inefficiency during testing cycles and work with team members or external teams to make improvements.
• Work with Product Managers and Product Owners to keep them informed regarding the quality of a product.
• Plan and participate in implementation testing during roll-outs which may occur overnight or on weekends.
• Coordinate the ingest of issues found during trials into the issue backlog and prioritize accordingly.
• Participate in and contribute to retrospectives and lessons learned activities. 
• Promote support and enforce Cogeco's Health & Safety policies and procedures.
• Incumbents must be constantly aware that the execution of their work supports the ultimate goal of providing excellent service to the Company's current and potential customers, including internal customers.
• Perform test case execution and other duties as needed

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING

• College diploma in Computer Science, Engineering or related discipline or combination of equivalent education and work experience required
• Training or certification in Quality field is an asset

WORK EXPERIENCE

• 1-3 years working in Quality Assurance, Testing or software development roles preferably in telecommunications
• Experience in leading testing on small to medium scale projects
• Experience in creating and documenting test cases or procedures
• Experience working on projects or agile squads

SPECIFIC COMPETENCIES

• Technical ability to create reports and dashboards. 
• Expert user in: Google Sheets (incl. formulas and pivot tables), Docs, Sites & Slides. 
• Experience with test case management software an asset
• Experience with JIRA or ticketing systems an asset   
• Understanding of telecom products, services, technology.
• Bilingualism (French/English) is an asset
• Ability to uncover defects quickly with a critical eye
• Planning, logical thinking and troubleshooting skills
• Ability to understand the impact of decisions/actions on project timelines and larger deliverables.
• Ability to provide input into personal and team objectives. 
• Self-management to deliver on set objectives
• Self-motivated with the ability to take initiative to proactively anticipate, identify and prevent/resolve problems independently.
• Handles conflict empathetically and openly encourages other team members to voice their ideas and concerns.
• Good written and verbal communication skills.  
• Good facilitation skills
• Shows respect for differences and diversity, and disagrees without personalizing issues.
• Able to thrive in a fast paced deadline oriented environment
• Ability to manage delivery on more than one project and be able to prioritize deliverables based on timelines.

At Cogeco, diversity is an essential asset to our organization's performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflect the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially