Inside Parts Sales Representative

Inside Parts Sales Representative

Harvey and Company is a leading multi-site dealership. Our St. John's location proudly represents International Trucks, New Holland, Hangcha, and XCMG. Our success is built on the strength of our people—dedicated professionals who deliver exceptional service every day. We invite you to become part of a team that values expertise, innovation, and long-term customer relationships.

We are seeking an Inside Parts Sales Representative to join our growing operation. This role is central to the dealership's performance, with a primary focus on phone, email, and digital parts sales. The ideal candidate thrives in a fast-paced environment, enjoys helping customers, and understands how strong communication drives business growth.

As a key member of the Parts Department, you will build open, honest, and trusted relationships with customers and internal teams. Your core responsibility is to support customers remotely—responding to inquiries, providing accurate quotes, processing orders, and proactively following up to convert opportunities into sales. By delivering a high level of service and leveraging your product knowledge, you help drive profitability and strengthen Harvey & Company's reputation as the dealer of choice across Newfoundland and Labrador.

Primary Responsibilities – Phone, Email & Digital Sales

• Build and maintain strong, positive relationships with customers through proactive phone, email, and text communication.
• Handle inbound customer calls, emails, and messages; complete sales transactions quickly and accurately.
• Provide customers with price quotes, availability, product information, and related part requirements.
• Inform customers of current promotions, specials, and complementary parts to increase value and sales.
• Make outbound phone calls to existing and prospective customers to grow parts sales and drive repeat business.
• Follow up on open quotes, backordered parts, and all outstanding customer requests to maximize conversion.
• Record lost sales and capture missed opportunities in the DMS (Procede), following up to recover business.
• Notify customers when special-ordered parts arrive and provide updates on backorders.

Order Processing & Administration

• Process all parts orders, including sourcing, ordering, and invoicing.
• Ensure all parts requests are billed correctly and maintain organized records of invoices, estimates, and special orders.
• Locate out-of-stock parts through alternate suppliers and place emergency orders when required.

Product Knowledge & Training

• Stay current on new products, technical updates, and OEM/aftermarket options.
• Participate in all training programs provided by the dealership and manufacturer.

Customer Service & Internal Support

• Provide a high level of service to both internal (service/technicians) and external customers.
• Coordinate parts for delivery or customer pickup as needed (support role, not primary).
• Maintain a professional appearance and represent the dealership's brand with professionalism.

Secondary/Operational Duties

• Pull and fill parts orders from stock when required.
• Alert the parts manager to stock shortages or urgent material needs.
• Assist with outside parts sales activities as directed.

Qualifications

• Minimum education of High School Diploma/GED is required.
• 2 years of experience in heavy duty truck/heavy equipment parts sales role.
• Must possess a current and valid driver license and be able to be insured.
• Able to work in a fast-paced environment while providing a superior customer service experience & excellent phone etiquette skill are essential.
• Must be punctual, and a team player.
• Ability to proficiently navigate through websites and look up parts.
• Ability to lift 50lbs without assistance and move throughout warehouse to obtain parts.
• Possess excellent communication skills, both verbally and written.
• Must be able to adjust to multiple demands and shifting priorities and be responsive and flexible to best serve the issue at hand.

What we offer:

We offer a competitive compensation package including incentives, medical/dental benefits, team atmosphere, management support and ongoing training, as well as opportunities for career development and advancement.