Front Desk Agent/Night Auditor

5 days ago


Saint John NB EK H, Canada Crowne Plaza Saint John Harbour View Full time $40,000 - $72,000 per year

*Job Summary*

As a Front Desk Agent/Night Auditor, you will be the first point of contact for guests at our hotel. Your primary responsibility will be to provide exceptional customer service and create a positive experience for all guests during their stay.

*Responsibilities*

  • Greet guests upon arrival and check them into their rooms efficiently

  • Handle guest check-outs and payments in an accurate and timely manner

  • Answer phone calls and direct inquiries to the appropriate department

  • Assist guests with inquiries, requests, and complaints promptly and professionally

  • Maintain a clean and organized front desk area

  • Provide information about hotel services, amenities, and local attractions

  • Process end-of-day financial reports, balancing daily revenue and expenses

  • Ensure all guest charges, room rates, and other revenue-related data are accurate

  • Resolve discrepancies in financial reports, such as missing payments or incorrect billing

-Ensure all audit procedures and financial records are compliant with hotel standards

*Experience*

-Previous experience in hospitality, customer service, or accounting is preferred

-Knowledge of hotel management systems (e.g., Opera) and financial software is a plus

  • Strong communication skills with fluency in multiple languages is advantageous

  • Ability to handle difficult situations with patience and professionalism

  • Excellent phone etiquette and interpersonal skills

-Proficient in MS Excel and other accounting tools

-Attention to detail, particularly with financial and audit tasks

Job Type: Part-time

Pay: $16.65-$17.00 per hour

Benefits:

  • Dental care

Experience:

  • Hotel : 1 year (preferred)

Work Location: In person



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