Business Analyst

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team, focused on helping Municipal Governments "Connect and Simplify Municipal Information to help make data informed decisions." We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What we Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis' office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more

The Opportunity

As an IT Business Analyst, you will collaborate with both customers and internal business units to bring our product lines successfully into customer environments. You will work with customers to gather requirements and understand the business workflow and technical requirements. You will provide guidance and training to the customer and will work closely with the project manager to ensure Catalis' software is installed and configured according to contractual statement of work guidelines.

Candidates must have outstanding communication, documentation, and problem-solving skills, while maintaining excellent customer service. 

The schedule for this position is onsite at the Edmonton office Monday through Friday.

What you Will do

• Train end users on the software to ensure their ability to effectively use the system.
• Gather business and technical requirements related to workflow, use case scenarios, forms/reports, and technical interfaces and integrations.
• Perform advanced diagnostics and troubleshooting for Catalis software.
• Perform internal quality assurance testing to ensure that the software will function properly in the client's environment.
• Collaborate with clients, project managers and developers to help test, maintain and monitor software trends and work to implement solutions to address client issues.
• Facilitate client user acceptance testing (UAT) and go live support.
• Meet with customers
• Create product and project documentation.
• Work with internal teams to understand client requirements.
• Communicate efficiently and effectively both internally with the implementation team as well as with clients.
• Deliver an exceptional customer experience.
• Other duties may be assigned, as necessary.

Requirements

What you Will Need to Succeed

• Bachelor's degree and 0-2 years of experience with business analysis for system implementations, configuration, and application development.
• SQL Server experience and knowledge.
• Strong technical aptitude & analytical skills and enjoy troubleshooting intermediate to complex technical issues.
• Experience facilitating requirements discovery sessions with customers.
• Impeccable documentation skills.
• Basic understanding of Windows development techniques and Microsoft development tools/environments.
• Ability to communicate technical information to both technical and non-technical clients.
• Ability to work both in a team setting and independently.
• Excellent communication skills, both written and oral.
• Comfortable gathering information from business users.
• Strong experience with Microsoft Visio and Microsoft Office Suite.
• Ability to travel (up to 10%).
• Because this position has access to criminal justice information, you must be able to complete Criminal Justice Information Services (CJIS) related training and pass a secondary FBI Level background check.

Preferred Qualifications:

• Experience in municipal court system.
• Experience with court case management systems.
• CBAP or similar certification.
• Experience with Jira.
• Experience with Smartsheet.
• Advanced SQL and server knowledge.