Team Lead, Field Services

1 week ago

Halifax, Nova Scotia, Canada J.D. Irving Full time $100,000 - $120,000 per year
Description

Reporting to the Director, Facilities and TFO, the Team Lead, Field Services will be a collaborative member of the Operations solutions that satisfy business and operations requirements through the implementation of leading best practices in an assigned geographic region. 

This role requires an on-site presence.

 All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

Responsibilities
  • Prioritizing and assigning work intake and escalations
  • Working closely with the business on requirements and deadlines
  • Working with the PMO and RMO on project requirements
  • Resolution Management
  • Change Management
  • Coaching your team toward their development goals
  • Daily Management 
  • Execution of defined and specific customer service requests and customer project tasks
  • Execution of field site preventative maintenance
  • Provide timely service reporting
  • Execution of lifecycle activities for end user devices, endpoint network switching and Microsoft server hardware
  • Collaborating with Facilities on Site Hardware Lifecycle and Standards
  • Growing the JDI IT brand with superior customer service
  • Building relationships with our customers and vendors
  • Managing regions field support partnerships
Qualifications
  • Education Required: University degree or College diploma
  • Valid Drivers Permit
  • Analytical Problem Solver
  •  Expert knowledge of Desktop applications: Windows 10, Windows 11, Teams, Office 365, Microsoft Edge, Google Chrome, SCCM remote control, Juniper Remote access, Apple OS 
  • Expert knowledge of end user computing technologies: Desktops, Laptops, mobile devices/tablets (both Android and Apple)
  • Knowledge of Video conferencing technologies
  • Knowledge of server hardware, Microsoft Sever Operating Systems and Cisco edge devices

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