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Veterinary Assistant/Receptionist
2 days ago
Job Title: Veterinary Receptionist / Assistant
Location: Westbrook Veterinary Clinic - 21 Fairway Drive, Edmonton, AB - T6J 2S6
Employment Type: Full-time
Pay: $19.00 per hour
Job Description
Westbrook Veterinary Clinic has been around for over 40 years which is owned and operated by Dr. Michael Kolla We are fast-paced small animal veterinary clinic dedicated to providing high-quality medical care and exceptional client service. We are seeking a compassionate, personable, organized, and motivated Veterinary Receptionist / Assistant to join our team full-time. This role is ideal for someone who enjoys working with both pets and people and thrives in a collaborative environment.
Key Responsibilities
- Greet clients and patients with professionalism, warmth, and compassion
- Answer phones, schedule appointments, and manage client communications
- Check patients in and out; process payments and invoices
- File insurance claims via Trupanion, Fetch, Petline, and PetsPlusUs
- Use Cornerstone practice management software for scheduling, records, and invoicing
- Assist with client communication through the Otto pet app
- Assist veterinarians and technicians as needed (animal handling, basic restraint, room preparation)
- Maintain cleanliness of exam rooms, lobby, and work areas
- Accurately update and maintain patient records
- Multitask efficiently in a busy small animal clinic setting
Qualifications
- Previous working experience at a veterinary clinic (specifically a receptionist role) and customer service is preferred
- Experience with Cornerstone and/or Otto pet app is a plus
- Knowledge of pet insurance policies and claims processes preferred but not mandatory
- Strong customer service and communication skills
- Comfortable handling dogs and cats of various sizes and temperaments
- Ability to stay organized, prioritize tasks, and remain calm under pressure
- Advanced computer proficiency, with experience using Microsoft
- Reliable, punctual, and team-oriented
Why Join Us?
- Supportive, close-knit team environment
- Hands-on experience in a small animal veterinary clinic
- Opportunities for growth and learning in the veterinary field
- Employee discounts on veterinary services and products
- Rewarding work helping pets and their families every day
How to Apply
Please submit your resume and a brief cover letter through Indeed. We look forward to meeting you
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- On-site parking
- Paid time off
- Store discount
Work Location: In person
