Case Management and Crisis Counsellor

Job TitleCase Management and Crisis CounsellorImmediate SupervisorsDirector of Settlement and Family Support Services, Team Lead of Settlement and Family Support ServicesClassificationCounsellor/FacilitatorWageStarting at $24.92 per hourClosing Date: December 3, 2025Start Date: ASAP until March 31, 2026. May be extended, may become permanent.Job PurposeUnder the direction of the Settlement and Family Support Director, the Case Management and Crisis Counsellor facilitates a case management team approach that will bring a team of professionals, service providers, programs and individuals to support the client through contribution of resources and expertise. This position ensures that action plans are carried out and that assessments are consistent and appropriate, team consultations and coordination are enhanced, and duplication is avoided. Duties and ResponsibilitiesAdministration·       Verifies/determineseligibility and gathers the necessary information and documents throughAssessment /identifying client needs /strength and goal setting with clients, reviewingthe assessment and other relevant documents.·       Organizescase management team meetings and facilitate group discussions with other professionalsand service providers.·       Keeps supervisor informed by regular reporting as required and advising them on emergentissues.·       Providesprogram information and data by maintaining client records, preparing requiredreports, and participating in staff meetings and internal committees.·       Transfers/closesthe case and ensure follow-up and support the client.Case Management·       Provides settlement services to refugees and immigrants throughfacilitation of integrated case management.·       Assists immigrants in resolving complex cases by assembling integratedcase management team, and ensures settlement by developing case managementplans, providing crisis intervention and remedial or preventative measures.·       Monitors adherence to case plans and manages the flow of accurate informationwithin the action system.·       Ensures the case plan, intervention, and progress is properlyimplemented, progress tracked and documented. Evaluates the case plan andfollows up, following through with deadlines and tasks.·       Manages cases by assisting immigrant families and individuals to accesscommunity services through home visits, outreach activities, providinginformation and orientation, consulting, making contacts, making appropriatereferrals, accompanying on appointments, following up with contacts,advocating, documenting case files, translating and interpreting for clients, andsharing client information through case consultations.·       Provides counseling to help the client and his/her family, supported with follow ups. Relationship Management ·       Identifies resources, refers clients to outside agencies. Maintains credibility and good public relations with formal and informal support systems. ·       Acts as a liaison between the clients' families, programs, other service providers, and professionals to ensure smooth flow of information and support.   ·       Fosters equitable treatment of immigrants by keeping up-to-date onpolicies and programs affecting immigrant settlement; and maintaining goodworking relationships with community service providers.·       Ensures service quality and collaborative work relationships by providing guidance to new staff and acting as a resource person in an identified area of expertise. ·       Promotes respect for cultural diversity by informing and educating thecommunity about immigrant and cross-cultural issues; and sitting on externalcommittees.Other duties asassigned.Education and Experience·       Bachelor's degree in social work (preferred), psychology or education and one year of work experienceproviding counselling services and case management, OR·       Graduate of postsecondary program (2 year minimum) in the social sciences or humanities or education, and, two years of work experience providing counselling services.·       Cross- cultural counseling experience required.·       Specialized training in program delivery area is an asset.·       Training in life skills counselling not mandatory but an asset.Required Licenses and/or Certifications·       CriminalOccurrence Security Check – Must complete a Criminal Record and VulnerableSector Check in good standing and within three months prior to first day ofemployment.·       Proof of English proficiency by obtaining a completed Canadianeducation, Minimum CLB level 8, or IELTS 6.5.