Customer Care Specialist

5 days ago

Hamilton, Ontario, Canada My Insurance Broker Full time $45,000 - $55,000

Job Title: Customer Care Specialist
Location: 163 Centennial Pkwy N, Hamilton, ON L8E 1H8
Employment Type: Full-time / Permanent / Fully In-office

Salary Range: $45,000 - $55,000

Who we are:

Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong partnerships with Canada's leading insurance companies. With multiple offices across Southern Ontario and a dedicated support center in Richmond Hill, we are committed to delivering superior pricing, comprehensive coverage, and exceptional service to our clients.

About the role:

As a Customer Care Specialist, you'll handle calls, assist with inquiries, provide exceptional service, manage policy requests, process changes, and answer general questions. You'll also sell coverages, perform policy reviews, maintain professionalism, meet volume requirements, and ensure compliance with all policies in our Customer Care Centre.

What you'll be doing:

  • Answer queue calls and support customers with their inquiries.
  • Provide exceptional customer service to customers.
  • Attentively listen, gauge, and gather client inquiries to help assist in managing their policy requests or insurance needs.
  • Collect pertinent details to process policy changes while adhering to carrier guidelines.
  • Answer any general questions for current or potential clients to maintain M.I.B.'s reputation as a consumer-centric, knowledge-based, insurance provider.
  • Handle all calls and files with focus on one call resolution  
  • Manage and follow up on tasks and emails in a timely manner.
  • Up-sell/cross-sell coverage when presented with the opportunity.
  • Perform full insurance policy reviews at points of contact with clients.
  • Provide and maintain a professional standard of conduct at all times while promoting a positive image of the brokerage.
  • Ensure specific volume requirements and commitments are adhered.
  • Ensure compliance with all audit and risk management requirements, regulatory legal and ethical policies and requirements.
  • Perform other related tasks as required.

What we need you to bring:

  • Minimum College or University level Degree/Undergraduates Degree or comparable experience
  • Minimum 1 year of successful broker experience in a general insurance brokerage (preferred)
  • R.I.B.O (Level I) License 
  • Familiar with Automobile Endorsements 
  • Call Centre experience (preferred)
  • Proficient with insurance policy systems as well as MS Office, specifically Excel, Word, and Outlook
  • Experience working with company portals and Broker Management System (EPIC) is an asset.
  • CIP or CAIB Certification or working towards its completion

 

My Insurance Broker is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We welcome and encourage applications from individuals of all backgrounds and are dedicated to employment equity.

We are committed to providing accommodation upon request for applicants and employees with disabilities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of our hiring process, please inform us and we will work with you to meet your needs.

Your application will be reviewed by a member of our recruitment team who will carefully assess your qualifications - never AI. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

  • Customer Care Specialist

    1 week ago

    Hamilton, Ontario, Canada My Insurance Broker Full time

    Job Title: Customer Care SpecialistLocation: 163 Centennial Pkwy N, Hamilton, ON L8E 1H8Employment Type: Full-time / Permanent / Fully In-officeWho we are:Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong partnerships with Canada's...

  • Foot Care Nurse

    2 weeks ago

    Hamilton, Ontario, Canada St. Joseph Home Care Full time

    Foot Care Nurse Registered Practical Nurse Number of Openings: Division: Marketed Services Full/Part Time/Casual: Full Time Program: Foot Care-Clinical Programs Regular/Temporary: Regular Location: HNHB boundaries*This position requires traveling within Hamilton, Burlington, Brantford, Niagara regions and Norfolk county Union: ...

  • RPN - Wound Care Nurse -SWAN/IIWCC

    2 weeks ago

    Hamilton, Ontario, Canada St. Joseph Home Care Full time

    REGISTERED PRACTICAL NURSE – SWAN / IIWCC Number of Openings: Division: Nursing Full/Part Time/Casual: Full Time Program: Visiting Nursing Regular/Temporary: Regular Location: Hamilton Union: LIUNA Hours of Work: Days shift (8am-4pm)*approx. 75 hours bi-weekly *Weekend rotation 1/ Wages: LIUNA Union Wage...

  • RPN - Wound Care Nurse -SWAN/IIWCC

    2 weeks ago

    Hamilton, Ontario, Canada St. Joseph Home Care Full time $28 - $30

    REGISTERED PRACTICAL NURSE – SWAN / IIWCC  Number of Openings:1Division:NursingFull/Part Time/Casual:Full TimeProgram:Visiting NursingRegular/Temporary:RegularLocation:HamiltonUnion:LIUNAHours of Work:Days shift (8am-4pm)*approx. 75 hours bi-weekly *Weekend rotation 1/3Wages:LIUNA Union Wage Grid$27.52-$ $5.00 per hour /per wound care visitFrench Language...

  • Marketing Specialist

    1 day ago

    Hamilton, Ontario, Canada Current Instrumentation & Automation Inc. Full time

    Company DescriptionCurrent Instrumentation & Automation Inc. is a 100% Canadian, fast-growing technology startup specializing in industrial instrumentation and automation solutions. Our expertise includes level, flow, gas detection, pressure, and process instrumentation across the chemical, food and beverage, water, wastewater, plastic, steel, and building...

  • Specialist – Café solutions

    1 day ago

    Hamilton, Ontario, Canada OfficeMax New Zealand Full time

    Fuel your passion for coffee & work for one of Aotearoa's largest coffee suppliers Support staff's wellbeing and help keep productivity hummingOne of our fastest growing categories – be a part of exciting growthSelling B2B, supporting businesses across the North IslandRE-THINK what you know about OfficeMax - join us for our new chapterThe Role –...

  • Application Specialist

    2 weeks ago

    Hamilton, Ontario, Canada Hamilton Health Sciences Full time

    The Application Specialist (EPIC) is responsible for the administration of EPIC including configuration and administration of the software system in support of end user, design and develop custom software solutions using a wide variety of development tools and database technologies, ensuring that appropriate standards, education, processes, systems and...

  • Telemarketing Specialist

    1 day ago

    Hamilton, Ontario, Canada Specialty Gas Canada Inc Full time

    Are you a skilled communicator with a knack for generating leads and setting up appointments? Join our team as a Telemarketing Specialist and play a pivotal role in driving our growth through targeted outreach and relationship building.Responsibilities·      Generating Interest:The telemarketer will initiate outbound calls to potential customers and...

  • Specialist, Account Manager

    5 days ago

    Hamilton, Ontario, Canada Otis Elevator Co. Full time

    Date Posted: Country: CanadaLocation: LOC Keefer Court,Hamilton,Ontario,L8E 4V4,CanadaOtis Elevator Company is searching for a highly motivated Specialist, Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography. Essential ResponsibilitiesProspect, build, and maintain customer...

  • Specialist, Account Manager

    2 weeks ago

    Hamilton, Ontario, Canada Otis Elevator Co. Full time

    Date Posted: Country:CanadaLocation:LOC Keefer Court,Hamilton,Ontario,L8E 4V4,CanadaWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing and we are recruiting a Specialist, Account Manager .The main goal of the role is to achieve sales growth through...