Service Manager

1 week ago

Toronto, Ontario, Canada The Playbook Commons Full time $62,400,000 - $124,800,000 per year

Job Description

About Us:

We're excited to introduce The Playbook Commons; an exciting new restaurant located in the heart of Exhibition Place

At The Playbook Commons, we're all about creating memorable experiences. Our people-first culture empowers our team to deliver exceptional service in a guest-focused environment. Together, we're building a best-in-class hospitality experience.

Blending the energy of a steakhouse with the comfort of American-Italian cuisine and the excitement of sports theatre, The Playbook Commons offers a vibrant, welcoming space where great food meets great company - and where lasting memories are made.

What You'll Do:

  • Support the General Manager in overseeing daily operations, including staffing, guest service and financials.
  • Lead and mentor both front-of-house and heart-of-house teams to uphold service excellence and company standards.
  • Assist with recruitment, onboarding, training, and performance management of all team members (e.g., hosts, servers, bartenders, kitchen and support staff).
  • Actively manage guest experience by resolving concerns, responding to feedback, and handling special requests with professionalism.
  • Work closely with the kitchen team to ensure timely and accurate food and beverage service, including accommodation of dietary needs.
  • Contribute to inventory control, including ordering supplies, conducting stock counts, and minimizing waste.
  • Assist in financial oversight, including revenue tracking, expense management, and identifying cost-saving opportunities.
  • Manage scheduling, timesheets, and basic payroll administration to ensure proper staffing and compliance with company policies.
  • Maintain a clean, safe, and organized environment in accordance with Ontario health and safety regulations.
  • Promote a positive, respectful, and inclusive workplace culture where communication and collaboration thrive.

What You'll Need:

  • Previous experience in a supervisory role in the restaurant industry is preferred.
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service skills.
  • Knowledge of food safety and sanitation regulations.
  • Ability to work in a fast-paced environment and handle stressful situations calmly and efficiently.
  • Flexibility to work evenings, weekends, and holidays.

What You'll Get:

  • Group health benefits for full-time employees.
  • Exclusive discounts.
  • Career advancement opportunities in a growing environment.
  • Staff meals, and more

Accessibility

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).

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