Consultant - IT Applications Support

Position: Consultant - IT Applications Support

Dept.: Information Services

Status: Full Time (1)

Role: PG09 ($39.39hr-$49.29hr)

Site: 2085 Hurontario St, Mississauga

Posted: November

Internal Deadline: Novemebr

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

Do you want to make a difference in your community by impacting the lives of patients, families and employees? Work in a complex, innovative and challenging work environment that strives for excellence? Challenge the status quo by modernizing healthcare? Enjoy a competitive compensation package that includes a defined contribution pension and great benefits? Then Trillium Health Partners is the place for you

The Applications Analyst will support, advise and oversee all matters relating to health informatics for applications supported within the Applications I.S. Team Portfolio. As a member of the Integrated Digital Applications group, the Applications Analyst will have expertise with supporting, maintaining, and implementing of many hospital applications. The successful candidate will provide applications support, systems integration analysis, vendor management, and liaise with departments and vendors on new projects and rollouts.

Key Responsibilities:

• Proven track record in supporting large-scale healthcare information systems and technology with a focus on high availability and currency of releases.
• Identify opportunities to innovate, enhance and increase the service delivery of applications.
• Assist in problem management activities.
• Analyze, design, and implement solutions for applications supporting clinical, financial, and administrative functions.
• Act as a primary liaison between end users and vendors to ensure timely resolution of system issues.
• Monitor system performance, troubleshoot issues, and ensure minimal downtime for clinical users
• Serve as the primary liaison between clinical staff and IT, translating operational needs into technical specifications
• Develop and document technical specifications, workflows, and user training materials.
• Support system integration, data interoperability, and compliance with privacy and other regulatory requirements
• Project manage Application upgrades and new system implementations
• Test new systems, version upgrades, interfaces and other system modifications
• Provide technical support as an escalation point for Applications Support team during business hours
• Participate in the patching of systems and security vulnerabilities mitigation
• Document and maintain application profiles used by Information Services
• Participate in on-call after hours rotations, disaster recovery planning, and go-live support for new application deployments.
• Maintain knowledge of current healthcare IT trends, interoperability standards, and regulatory updates.

Competencies:

• Takes ownership, accountability, and responsibility for his/her actions.
• Demonstrates an ability to accept change and manage change effectively.
• Seeks new experiences to develop his/her capabilities.
• Accepts responsibility for one's own performance.
• Demonstrates a pattern of self-development and a drive to learn by engaging in formal and informal learning to develop knowledge and technical skills.
• Shows a genuine willingness to help others and to share his/her knowledge and experience.
• Demonstrates integrity, humility, maturity, empathy, and a positive attitude.
• Works collaboratively with others to meet goals.
• Helps to improve the skills and capabilities of others and fosters their long-term learning and development through coaching and mentoring.
• Speaks and writes clearly, concisely, and with impact.
• Takes pride in his/her work, balancing quality, capacity and risk.
• Demonstrates critical thinking skills.
• Seeks additional help, opinions, and knowledge (e.g., best practices) from external sources and thought partners.
• Seeks out, considers, and integrates the appropriate data, ideas, and experiences to make decisions and solve problems.
• Translates ideas and concepts into practical applications.
  Listens, empathizes, and demonstrates compassion when supporting clients.

Qualifications & Skills:

• Successful completion of either a university degree or college diploma in a computer science, or related I.T. field
• Preferred five (5) years of recent related experience in hospital clinical and/or Hospital Information Systems/EMR experience
• Preferred five (5) years of recent related experience supporting multiple applications in a large-scale corporation or business
• In depth knowledge of I.T. Infrastructure (Server, Networking, Databases, Applications, Telephony)
• Working knowledge of HL7, FHIR, and other healthcare data exchange standards
• Familiarity with biomedical equipment
• In depth knowledge of I.T. security standards and risk mitigation
• Familiarity with SQL, Oracle, and data analytics platforms
• Strong analytical skills for troubleshooting incidents and performing root cause analysis.
• Strong documentation and organizational skills
• Experience with privacy, and security best practices as it pertains to a hospital environment
• Ability to analyze data and make recommendations.
• Previous experience completing technical assessments and providing effective recommendations.
• Clinical professional designations an asset
• Exceptional multi-tasking, leadership and problem-solving abilities
• ITIL and/or PMP certification is an asset.

To pursue this career opportunity, please visit our website:

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners' (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.