Repair Technician

Reliable Controls Corporation1 day ago

Victoria, British Columbia

Senior Level

full_time

Extended health and dental coverage for you and family

Company RRSP contribution and matching program

Profit sharing participation

Who We Are Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs.

We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a strong culture of communication, trust, and collaboration. Embracing a work–life balance, promoting continuous learning, and celebrating our achievements are a few of the ways we show our enduring commitment to employees. Let's combine our passions for building a greener future

Your Mission As a Senior Repair Technician, your mission is to ensure the quality and reliability of our products through expert diagnosis, repair, and continuous improvement of electronic hardware. You'll support product excellence by identifying issues, collaborating with engineering, and sharing your knowledge to guide and mentor junior team members, all while helping to strengthen our internal processes and uphold high standards of technical integrity.

What We Offer

• Highly competitive extended health and dental plans for you and your family
• A yearly RRSP contribution on the company's behalf, plus an employee contribution–matching program to help you grow your financial well-being
• Participation in company profit sharing scheme
• Paid time off to volunteer and give back to the community, on your own or as a part of a group with your coworkers
• Free on-premise parking, or choose our green transportation option and be paid for it
• Social Committee events almost every month, from potlucks, game nights, and LAN parties to camping and skiing
• Free on-site gym at both locations
• Awards and recognition for service and accomplishments
• Assistance with tuition or skills training relevant to your role
• A rewarding career doing work that matters

What We Hope To Create Solutions for building operators to enable the vision of Net-Zero Emissions by 2050. Help us get there.

In This Role You Will

• Develop and maintain troubleshooting procedures and repair manuals
• Evaluate returned items to determine warranty eligibility or customer-caused damage
• Issue RMA (Return Merchandise Authorization) numbers to customers
• Provide software unlock codes as needed
• Maintain and update the service parts database
• Monitor and manage service parts inventory levels
• Perform quality control checks and rework defective new products
• Service and repair customer-returned products
• Identify and report product design issues to the appropriate R&D staff
• Collaborate with engineering to review issues found in returned products
• Develop and implement test jigs and diagnostic procedures for troubleshooting
• Assist with prototype assembly and rework for research and development
• Train testing technicians on repair and rework techniques
• Use the latest RCC application software (e.g., RC-Studio, RC-Toolkit) to verify product functionality
• Proofread technical documents and procedures

You'll Have Access To

• An onboarding package to get you up to speed
• Online training courses
• A mentor
• A yearly training allowance

This role might be right for you if you have:

• Diploma or certificate in Electronics Technology, Electrical Engineering Technology, or a related field
• 5+ years of hands-on experience repairing and troubleshooting electronic products
• Strong knowledge of analog and digital circuits, including soldering and rework (SMD and through-hole)
• Proficient in using diagnostic tools such as multimeters, oscilloscopes, and logic analyzers
• Ability to read and interpret schematics, wiring diagrams, and technical documentation
• Familiarity with embedded systems, firmware, and software-assisted troubleshooting
• Experience documenting repair procedures and reporting technical issues to engineering teams
• Strong communication skills and ability to collaborate across technical teams
• Organized, detail-oriented, and able to manage inventory and service part tracking

You'll Be Successful In This Position If You

• Have strong technical instincts and enjoy getting to the root of hardware issues
• Take pride in precision work and hold yourself to a high standard of quality
• Are comfortable navigating detailed procedures while staying flexible in your approach
• Enjoy collaborating with engineering and production teams to improve processes and outcomes
• Value a healthy work–life balance; we don't expect you to work overtime or weekends

Let's connect

At Reliable Controls it's not only experience and skills we are seeking; alignment with our values is of the utmost importance to us. Continuous improvement is vital to our organization, and we are prepared to invest in our team's future, not just their current abilities. Let's connect. We would love to hear from you

Appliances, Electrical, and Electronics Manufacturing

51-200

The most specialized and experienced company in the industry. Experience the future with us.