Manager, Supplier Quality

About CoolIT Systems Inc.
Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of "The Americas' Fastest Growing Companies 2023" by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

Role
What You'll Do
We are seeking a Manager, Supplier Quality to join our team. In this role, you will lead, coach, and develop a team of Supplier Quality Engineers while driving strategies that mitigate risk in our supply chain and ensure compliance with CoolIT's Quality Management System. You will oversee supplier quality activities, contribute to new product launches, and foster strong partnerships with suppliers and cross-functional teams to ensure delivery of world-class quality.

Responsibilities

• Manage and guide the Supplier Quality Engineering team, providing mentorship and direction.
• Delegate assignments considering skills, experience, and development needs.
• Partner with Supply Chain to mitigate risk through supplier audits, APQP/PPAP, monitoring, and corrective actions.
• Own supplier risk via evaluations, monitoring, and an annual audit program.
• Establish strong working relationships with Suppliers, Engineering, Manufacturing, Quality, and Supply Chain teams.
• Define and track key metrics (e.g., DPPM, NCRs) to drive improvements in supplier quality.
• Identify and act on proactive indicators to prevent quality issues in the global supply base.
• Stay current with industrial quality standards, regulations, and methodologies.
• Lead supplier audits and train team members in auditing best practices.
• Exemplify and hold the team accountable to CoolIT Core Values.
• Navigate complexity and uncertainty while achieving results under challenging circumstances.

Who You Are
Basic Qualifications:

• Post-secondary degree in Industrial or Mechanical Engineering.
• Auditor and/or related certification (CSQP, CQM, CQI, ASQ, or ISO 9001:2015 Certified Lead Auditor).
• 10+ years of professional experience in Supplier Quality or Quality Engineering.
• Proven leadership experience, including leading without direct title.
• Experience with Quality Management Systems.
• Strong relationship-building skills with internal stakeholders and external suppliers.
• Experience with ERP systems (NetSuite preferred).

Preferred Qualifications

• Demonstrated expertise in supplier qualification, PPAP, CAPA/SCAR management, root cause analysis (8D, 5-Whys), SPC, PFMEA, and Control Plans.
• Experience supporting MRB inventory management, audit processes, and quality data analysis/reporting.
• Knowledge of process capability and advanced quality tools.

Skills

• Accountable and results-driven
• Strong communicator and relationship builder
• Strategic and proactive problem-solver
• Adaptable and comfortable with complexity
• Collaborative leadership style

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

Benefits
We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like "The Big Coffee Break" that reward tenure with additional vacation time and a monetary bonus.
• Employee ownership program.

We thank every candidate in advance, however, only those selected for an interview will be contacted.

Successful candidates for this position will be required to undergo background checks including criminal records check and education.