Director, IT Operations

Director, IT Operations & Delivery

About Us

Wittington is a purpose-driven holding company that stewards the Weston family's investments and philanthropic legacy. As the controlling shareholder of George Weston Limited - and through it, Loblaw and Choice Properties - we manage a global portfolio and support transformative initiatives across Canada. Wittington is also the home to charitable foundations that include the Weston Family Foundation and The Hilary and Galen Weston Foundation, which help advance Wittington's philanthropic ambitions.

Our corporate values are the foundation of everything we do — guiding our decisions, shaping our culture, and defining how we succeed together.

• Integrity
• We lead with integrity and humility
• Professionalism
• We invest and serve with courage and excellence
• Long-term thinking
• We prioritize long-term thinking and outcomes over short-term fixes and outputs
• Contributing
• We believe that our greatest strength lies in our people, our culture and our shared purpose

Role Overview

Wittington IT Operations & Delivery Director is responsible for improving and maintaining IT operational efficiency needed to enable our organization with a high-functioning stable technology environment. This role also plays a critical role in IT service delivery working with business stakeholders to gather and analyze new technology requests, and deliver the solution through working with IT cross-functional groups. In addition, this role is responsible for IT talent development by aligning skills with the strategic plan.

Duties & Responsibilities

• Actively managing IT cross-functional groups to maintain service level.
• Identify IT operational improvement areas and implement efficiency.
• Prioritize time-sensitive operation task based on risks and business impacts.
• Ensure regular maintenance of all of IT assets is up to date.
• Manage escalation and actively communicate with key stakeholders.
• Centralize new IT requests for proper planning and prioritization based on IT cost and capacity.
• Maintain close communication and relationship with business stakeholders.
• Identify IT resource requirements to deliver a new IT solution.
• Ensure the delivery of IT solution is successful and on time.
• Manage team members and continue improving talent and skills within the IT groups.
• Organize IT project and enhancement status.

Required Skills, Qualifications and Behavioral Attributes

• Bachelor's degree in IT, Engineering, or a related field, or equivalent work experience.
• Over 10 years of experience in IT and business / industry.
• A minimum of 7 years of experience of team management and leadership responsibilities.
• Experience with IT operating model development, including evolving roles, structures and delivery approaches to align with strategy.
• Experience in managing cross-functional teams or projects.
• Working experience working with senior-level management and business stakeholders.
• Strong leadership capabilities with proven track record of successful team development and working effectively with all organizational levels.
• Experience in Project Delivery / Management.
• Experience in managing IT Infrastructure, Application software development is an asset.
• Broad knowledge of current and emerging technologies, technology directions and strategic application to business needs.
• Excellent oral, written and interpersonal communication skills, including the ability to explain technology solutions in business terms, and influence key stakeholders.
• Strong customer and user experience mindset
• Ability to adapt to a wide range of activities without losing focus in order to handle the diverse nature of tasks.

What We Offer

• A friendly, collaborative, and inclusive culture
• A total rewards package that includes competitive compensation, flexible benefits as well as pension and investment plans
• Tuition reimbursement and training to help you reach your full potential
• Wellness programs and initiatives

Wittington is an equal opportunity employer committed to promoting a diverse and inclusive workplace. We know our success depends on the perspectives and contributions of all our employees. Diverse backgrounds and experiences make our business stronger.

If you are contacted for a job opportunity and require accommodation, please email

so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.