Services Consultant

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more the 40,000 and a team of over 220 in the USA, Australia, UK, Canada and New Zealand.

The Services Team is the backbone of our organization's commitment to customer and partner success. We drive partner enablement by equipping partners with the knowledge, tools, and support to deliver exceptional outcomes, while also providing professional services.

As a Consultant on Actionstep's Services team, you will play a key role in delivering implementation and professional services engagements, helping customers and partners realize the full value of our legal practice management software. Consultants contribute to customer projects, support Certified Consulting Partners (CCPs) on engagements, and develop subject matter expertise across our product, delivery strategy, and implementation frameworks.

You will work closely with Solution Architects, Project Managers, and other Services team members to provide guidance on customer projects, contribute to partner-led initiatives, and support the continuous improvement of our delivery practices. This role is customer-facing, collaborative, and provides opportunities for both independent delivery and professional growth under the mentorship of more senior team members.

• Deliver and support implementation and professional services for customers, ranging from standard to complex engagements depending on experience.
• Contribute to solution design, configuration, and delivery activities as part of customer and partner projects.
• Develop subject matter expertise in product configuration, delivery strategy, and implementation frameworks.
• Support Certified Consulting Partners with guidance, troubleshooting, and best Practices.
• Assist with escalations on partner-led and internal projects to ensure successful outcomes.
• Provide input to scoping activities, including level-of-effort (LOE) estimates and project planning.
• Deliver or contribute to customer-facing training services, as needed.
• Support onboarding and enablement of new partners to ensure consistent delivery quality.
• Collaborate with cross-functional teams including Solution Architects, Service Delivery, Technical Services, and the PMO.
• Grow your expertise in consulting and product configuration, with opportunities to share knowledge and support others as your experience increases.
• Support pre-sales activities when needed by providing input on implementation best practices and delivery approach.· Experience in software implementation, professional services, or consulting; SaaS or legal technology experience is an advantage.
• Travel Requirements: 25%

• Experience in software implementation, professional services, or consulting; SaaS or legal technology experience is an advantage.
• Ability to quickly develop strong product knowledge and act as a trusted advisor in implementation and configuration best practices.
• Strong communication, facilitation, and problem-solving skills.
• Ability to work effectively with both internal teams and external partners.
• Organizational skills with the ability to manage multiple priorities and engagements.
• Growth mindset with a desire to deepen expertise, contribute to solution design, and expand consulting capabilities over time.
• Background in the legal industry (law firm operations, legal practice management, or related services) preferred; ability to translate legal workflows into technical solutions.

What we offer in return: 

• Robust medical, dental, vision offerings
• RRSB with company match
• Flexible working and PTO
• Take your birthday off
• Frequent team building events 
• Fantastic training and development opportunities
• $70,000 – 85,000 CAD Salary