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Parts Specialist/Service Writer
2 weeks ago
Company Overview:
The Lawnmower Hospital is a leader in the outdoor power equipment industry. We are dedicated to providing top-quality repair, maintenance, and sales of outdoor power equipment. We take pride in our commitment to customer satisfaction. As we continue to grow, we are seeking a dedicated and detail-oriented parts and sales associate to join our team.
Position Overview:
We are looking for a dedicated Small Engine Parts Specialist / Service Writer to assist customers in identifying and purchasing parts and accessories for their outdoor power equipment, while also supporting the service department with intake, estimates, and communication. The ideal candidate will be comfortable floating between both roles—providing outstanding front-counter service, coordinating repair orders, and ensuring a smooth experience from drop-off to pick-up.
A strong mechanical aptitude, excellent communication skills, and a passion for customer service are essential. This position offers excellent growth potential, with opportunities to advance into sales or specialized parts roles for individuals eager to learn and develop within our team.
Standard schedule (subject to change in slow season):
Monday – Friday 8:30AM – 5:30PM
Saturday – 8:30AM – 2:00PM* (*Peak season hours - Slow season may have different Saturday schedule)
Key Responsibilities:
- Greet customers in person and by phone, providing friendly and professional assistance for both parts and service inquiries.
- Identify and source parts using manuals, catalogs, and computer systems, ensuring accurate cross-referencing and compatibility.
- Write and manage service work orders, including customer intake, unit tagging, estimates, and repair tracking.
- Communicate effectively with technicians and customers to relay repair details, timelines, and updates.
- Process transactions and orders efficiently, maintaining accuracy in parts sales, service billing, and inventory records.
- Assist with inventory management, including restocking shelves, organizing bins, and conducting regular stock counts.
- Provide knowledgeable advice on small engine equipment, accessories, and maintenance to support customer needs and sales growth.
- Support both departments by floating between the parts counter and service desk as needed to ensure smooth daily operations.
- Contribute to a positive, team-oriented environment through collaboration, reliability, and strong communication.
Qualifications:
High school diploma or equivalent
Previous experience in a retail or customer service role, preferably in a hardware store, automotive parts, or similar environment – but not necessary
Mechanical aptitude and familiarity with small engine equipment – ideal but not necessary if the candidate has a willingness to learn
Basic computer skills for efficiently navigating parts databases, processing orders, sending emails
Ability to work in a fast-paced environment and multitask effectively
Strong attention to detail and accuracy in handling parts orders and inventory management tasks
Benefits:
Competitively hourly wage
Overtime pay
Health insurance benefits
Employee discounts
Job Types: Full-time, Permanent
Pay: $19.00-$25.00 per hour
Expected hours: 42.5 – 47.5 per week
Benefits:
- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
