Senior Systems Engineer

Senior Systems Engineer – Projects & Advanced Network Engineering

Location: North Vancouver, BC

Job Type: Full-Time | Hybrid (4 days per week in-office with some flexibility as needed)

Department: Projects Team & Technical Services

Reports To: Director of Services

Are you a seasoned IT professional with 10–15 years of industry experience, passionate about delivering complex infrastructure projects and solving advanced technical challenges? Join our North Vancouver-based MSP where innovation, collaboration, and career growth are at the heart of everything we do.

About the Role

As a Senior Systems Engineer, you will act as a technical lead on client infrastructure projects, providing advanced network engineering expertise and supporting Tier III escalations from our Help Desk team. You'll be instrumental in ensuring high-quality service delivery, maintaining strong documentation practices, and embedding cybersecurity and compliance standards into every solution.

Key Responsibilities

· Deliver infrastructure and network implementation projects in collaboration with internal teams and clients.

· Provide Tier III support for escalated technical issues from Help Desk and field technicians.

· Architect and deploy Windows Server environments, including hardware and virtualization (Hyper-V).

· Design, configure, and troubleshoot complex network environments (LAN/WAN, VLANs, VPNs, firewalls, switches, routers).

· Implement and support backup and disaster recovery solutions.

· Ensure cybersecurity best practices and compliance standards are followed.

· Maintain detailed documentation of systems, configurations, and procedures.

· Collaborate with internal teams and clients to scope, plan, and deliver technical solutions.

· Participate in rotating on-call and after-hours support schedule.

· Conduct client site visits with professionalism, representing the company with integrity and clear communication.

· Manage time effectively to meet project deadlines and balance multiple priorities.

Required Qualifications

· years of experience in the IT industry; previous MSP experience is a strong asset.

· Advanced knowledge of Windows Server OS, Active Directory, Group Policy, and server hardware.

· Expertise in network engineering: routing, switching, firewalls, VLANs, VPNs, and wireless technologies.

· Strong understanding of cybersecurity principles and basic compliance standards.

· Familiarity with ITIL Foundation concepts and service management workflows.

· Experience with Hyper-V and other virtualization technologies.

· Proficiency with backup solutions and disaster recovery planning.

· Experience with cloud platforms such as Microsoft Azure and Office 365,

· Proficiency with RMM and PSA tools, ticketing systems, and remote support platforms.

· Industry certifications such as CCNA, CCNP, MCSA, MCSE, Azure Administrator, or equivalent.

· Excellent troubleshooting, documentation, and communication skills.

· Professional demeanor and client-facing experience.

· Strong time management and organizational skills.

Nice to Have

· Experience with VMware or other virtualization platforms.

· Scripting or automation experience (PowerShell, Python).

· Cybersecurity certifications (e.g., Security+, CISSP, or equivalent).

· Experience with Unifi networking hardware and software.

· Proficiency with macOS and iOS environments, including device management and troubleshooting.

· Familiarity with Linux systems, including basic administration and command-line usage.

What We Offer

· A collaborative and supportive team culture.

· Flexible hybrid work model.

· Competitive compensation (open for discussion).

· Comprehensive medical, dental, and optical benefits.

· Ongoing professional development and certification support.

· Regular team events and social activities.

Job Type: Full-time

Pay: $75,000.00-$90,000.00 per year

Ability to commute/relocate:

• North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person