Account Manager

Digital Account Manager

About Hooplah

Personality. Wit. Heart.

Not particularly in that order, but if you've got these things, we want to talk. Our unique environment thrives on open communication, so we can work hard and play harder. In the past five years, we have grown tremendously by focusing on excellence for our clients. Hooplah's innovative process leverages intelligently designed marketing to drive targeted online traffic that supports brands with fresh strategies and leading-edge interactive solutions.

About You

Are you a lover of all things digital? Are you looking for a company that also lives and breathes everything online? At Hooplah, we dig digital and are anchored by 13 years of experience coupled with an early adopter obsession and tireless thirst to stay ahead of the pixel pack. If you are passionate about the digital marketing landscape and your calling is to work as part of an awesome account team, have we got a compelling read for you (by job posting standards at least).

About The Job:

Hooplah, a digital media company located in Toronto, is seeking a full-time Digital Account Manager with at least 3+ years of professional experience in managing client relationships, project management and digital strategy. In a leading role on the Client Management team, the Digital Account Manager will work to establish tight-knit relationships with our clients/employees and oversee that our deliverables are according to our clients' standards. You will also help to lead strategic, creative and integrated initiatives, with accountability for digital experience across all lines of business. You will be responsible for ensuring that our clients receive the most intelligent digital solutions day-to-day, as well as ongoing thought leadership that will drive continued innovation. Additionally you are confident, assertive and an approachable leader, who is solutions-oriented, makes decisions, can react quickly and strategically to change, and loves a good challenge.

Responsibilities:

· Develop and deliver client presentations and lead strategic discussions

· New Business Development support including PPT decks, written and oral presentations

· Manage Self Serve media (offshore, in-house, outsourced)

· Develop, manage and grow a specific set of accounts

· Build and maintain strong client relationships

· Media planning aligned with client marketing strategy

· Create work back schedule and client contact reports when required

· Maintain Excel spreadsheets pertaining to BCR's, dashboards and campaign analysis

· Guide and manage Production, Development, Admin and Creative requirements

· Responsible for day-to-day client activity, status meetings and communication

· Media planning aligned with client marketing strategy

· Oversee client reporting process

· Track and maintain job status using task management/docketing software

• Ensures campaign strategies are implemented on time and adjusts or redirects strategies as needed.
• Promote professionalism through manner, appearance and delivery.
• Supports the vision of the company directors/partners.

Qualifications:

· 3+ years of Account experience having worked on large accounts

· Solid understanding of social media advertising and marketing including trends and media types (owned, earned, paid)

· Excellent Customer Service Skills

· Ability to be flexible in a changing work environment and work well under pressure

· Skilled at analyzing data, deriving insights and building creative output to meet clients objectives

· Strong communications skills; both written and oral

· Strong analytical and problem solving skills

· Superior ability to manage and organize multiple projects and deadlines

· Provide strategic guidance on identifying and engaging with media, analysts and influencers

· Proficient in Microsoft Office

· Google Analytics experience

· Ability to work independently as well as in a team environment

· Advanced knowledge of Digital Strategy along with a competent level of technical ability

· Be informed and able to discuss digital trends and current industry issues

· Be aware of and able to articulate client's digital strategy

· AdWords Certification and familiarity within the Google framework is a plus

· Bilingual (French/English) is a plus

What's All The Hooplah About?

● Become part of an incredible team of professionals

● Great benefits and competitive salaries

● Career growth opportunities

● Team events throughout the year to keep things FUN

● We dress for success (at least when the clients are around)

● Work closely with our roster of great clients

● Summer hours – get some Canadian sunshine while we have it