Help Desk Support

POSITION TITLE: Help Desk Support

LOCATION: Collingwood, Ontario

MacLean Engineering is looking for an experienced Help Desk Support individual, to join our IT team within our Collingwood, Ontario, Office. This is a great opportunity to be part of a growing team, manufacturing heavy mobile mining equipment for our Customers world-wide. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment, this position is for you

About the Position: This position will involve, and could require proficiency with any of the following competencies:

• Assist MacLean Engineering employees at all locations with all help desk related activities including hardware and software support.
• Source and requisition hardware and software from multiple vendors as directed by the Business Systems Manager or Supervisor.
• Responsible for the initial setup, configuration, and maintenance of all hardware and software.
• Maintain a comprehensive inventory of IT related hardware and software and ensure the integrity of these documents via periodic audits.
• Travel to our various branches and facilities is required, including annual onsite support to our Creighton and Thompson branches.
• Must possess excellent communication skills, be adept at problem solving and demonstrate the ability to work independently.
• Swipe card security setup for building access, AutoCrib and Fastenal for all locations.
• Strong organizational and time management skills are important to succeed in this role.

About You: The successful candidate(s) must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude, along with any one of the following qualifications:

• Degree of Certification in an IT related field (or related experience).
• A+ Certification, LAN/WAN experience an asset.
• Strong working knowledge of Windows 10 and Microsoft 365 office products.
• Knowledge of Bitdefender and Ubuntu an asset.

About Us: MacLean Engineering has been a leading innovator of underground mining equipment solutions for over 50 years. As we continue to expand our product range and geographic footprint, we remain privately owned and consistently focused on the Company's founder's original engineered design imperatives – safety, productivity and enduring quality. MacLean Engineering has four manufacturing facilities located in Collingwood, Owen Sound, Barrie, and Mexico. Our workforce is comprised of various skilled trades working together in a safety and quality-oriented environment to produce components and equipment to the underground mining industry, as well as the municipal, environmental, and industrial sectors.

We offer competitive wages and benefits including:

• 3 weeks' vacation annually
• Paid Overtime after 40 hours worked
• Flexible Group benefits Package (Once probationary period is completed)
• Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
• Annual Employee Bonus
• $250 Annual Safety Shoe allowance
• Company Paid Uniforms
• Free coffee
• Employee appreciation days, raffles/draws, BBQ's and much more

If you are interested in being a part of an established and growing Canadian Company, we want to hear from you

We thank all applicants in advance for their application and interest in MacLean Engineering & Marketing Co Limited. However only those candidates selected for an interview will be contacted.

Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.

MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act

MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.