IT Technician

Position: IT Technician (Hospitality)

Department: Information Technology

Reports to: Manager, IT Hospitality

POSITION SUMMARY:

The IT Technician (Hospitality) plays a crucial role within the Technology team, delivering exceptional customer service and technical expertise for Toptable Group and its sister companies Canucks Sports & Entertainment, and Aquilini Investment Group. This position focuses on deploying, administering, and maintaining technology critical to operational success, with a strong emphasis on point-of-sale (POS) systems and payment solutions. These systems primarily support Toptable restaurants, arena operations at Rogers Arena and Rogers Forum, and other off-site business units. The role is hands-on, involving on-site deployments, maintenance, and event support as required. Flexibility is essential to accommodate operational schedules across restaurants and live events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

• Deploy and support POS systems, payment platforms, and restaurant technology across Toptable Group, ensuring an on-site presence when required to deliver excellent IT support and service.
• Provide technical support and assist with technology and POS deployments for arena operations (Rogers Arena, Rogers Forum) and other off-site business units, including event-related technology needs.
• Collaborate with the broader technology team to assist in solution design and project delivery.
• Record, track, escalate, and resolve end-user technical issues and requirements promptly, whether received via phone, email, or in person.
• Create and maintain comprehensive documentation to support operational continuity as well as developing reference and training materials to provide end-user training.
• Assist in evaluating and selecting appropriate hardware and software solutions to meet business needs.
• Proactively identify potential technical issues and improvement opportunities to minimize disruptions and enhance performance.
• Participate in small projects such as small-scale deployments, assisting with rollouts, and supporting technology upgrades across business units.
• Work a flexible schedule to accommodate restaurant operations and event requirements, including evenings, weekends, and holidays as needed.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Degree in a technology or business-related discipline, with 1-2 years of experience in related roles within Hospitality, Retail or Sports & Entertainment
• Experience with and knowledge of point-of-sale and payment systems, inventory management, digital signage, and retail software is essential
• Basic understanding of hardware troubleshooting, including common issues with printers, peripherals, and network-connected devices, with the ability to follow diagnostic steps or escalate appropriately.
• Excellent communication skills with an ability to interact in a professional and friendly manner and explain technical issues clearly to non-technical users.
• Excellent customer service skills, having patience, empathy, and a customer-focused attitude to ensure user satisfaction.
• Ability to thrive in a fast-paced, team-oriented environment.
• Highly organized and detailed, with the ability to balance priorities, multitask and manage time effectively sometimes without direct supervision.
• Solid problem solving and troubleshooting skills coupled with a willingness to learn.
• Ability to travel and possess a valid driver's license and vehicle
• Ability to work flexible, extended hours, as required.

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.