Operations Support Specialist

Job Description

RBCx is a new kind of business – one that marries the strength of one of the
world's most trusted and successful financial institutions with a mission to
reimagine the role we play in people's lives – to move RBC 'beyond
banking'. We're building a world-class organization focused on designing
exceptional experiences, exploring new business models and creating
exponential value. In 2020, we were named by Fast Company as one of the
100 Best Workplaces for Innovators – a distinction that only three Canadian
companies received – is proof of our deep commitment to innovation.
 

What is the opportunity?
Dr.Bill is a rapidly growing Medical Billing Software Company that services
physicians throughout Ontario, British Columbia and Alberta, Canada. Our
web and mobile applications are designed to support physicians through
their medical billing journey, helping them spend less time on claim
submission and more time with their patients. As Dr.Bill's Operations
Support Specialist, you will provide essential administrative and operational
support across the Operations team, enabling increased capacity by
managing critical coordination, documentation, and support activities. Act
as a centralized support function ("admin pod") to strengthen efficiency,
consistency, and execution across the team

What will you do?

• Perform accurate data entry and manage the manual processing of patient records, ensuring information is complete, consistent and compliant.

• Phone health ministries to retrieve missing health data and ensure patient files are accurate and up to date

• Manage the private invoicing of patient claims, ensuring correct billing and timely submission.

• Onboard physicians into the private invoicing system, providing setup and ongoing support.

• Handle account set ups including communication with third party suppliers and resolution of any onboarding issues.

• Deliver core administrative and coordination tasks that ensure smooth day to day operations.

• Assist with document preparation, scheduling, meeting support, and follow up tracking.

• Maintain trackers, shared resources, and internal documentation.

• Ensure operational consistency by standardizing and maintaining templates, reports, and internal communications.

• Contribute to to a collaborative pod structure, ensuring reliable coverage and support across the broader operations function.

What do you need to succeed? Must Haves:

• At least 2 years Medical Office Assistant Experience.

• Experience with medical invoices for specialized medical coverage (Medavie Blue Cross, UHIP, RAMQ)

• Intermediate Microsoft Excel experience.

• Strong detail orientation and ability to multitask and work in a fast-paced environment.

• Excellent time management skills and ability to prioritize tasks.

• Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.

• Strong computer skills and the ability to adapt to different IT systems.

Nice to have:

• Intercom Experience

• Medical Billing Experience

• Experience working with sensitive documentation in a highly regulated environment

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep 

growing, and working together to deliver trusted advice to help our clients 

thrive and communities prosper. We care about each other, reaching our 

potential, making a difference to our communities, and achieving success 

that is mutual.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#RBCx

#Dr.Bill

Job Skills

Adaptability, Billing, Communication, Computer Literacy, Critical Thinking, Customer Service, Data Entry, Decision Making, Documentations, Internal Documentation, Interpersonal Relationship Management, Invoices, Medical Billing, Microsoft Excel, Multitasking, Operational Delivery, Operations Support, Process Improvements, Time Management

Additional Job Details

Address:

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

City:

Vancouver

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Contract (Fixed Term

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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