Account Manager, Homecare Services

1 week ago

Mississauga, Ontario, Canada Ontario Medical Supply Full time $60,000 - $90,000 per year

Our Mission:

Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team

Purpose:

The Account Manager is responsible for ensuring that all contractual requirements are fulfilled on a day-to-day basis. This includes maintaining consistent communication with client. This role requires a proactive approach to managing client relationships and a thorough understanding of the contract's specifics to guarantee client satisfaction and contractual compliance.

Job Responsibilities:

  • Develop and maintain working knowledge of contractual requirements such as service expectations, reporting and communication protocols
  • Participate in medical device recalls and customer notifications to contracted clients
  • Respond to client information requests
  • Investigate and respond to reported risk events
  • Use database reporting systems from multiple sources and advanced Excel tools to produce meaningful customized analysis and business information such as identification of product, sales and process development opportunities.
  • Responsible for updating online catalogues, system worksheets and communication material dedicated to customers
  • Collaborate with Customer Care managers and supervisors to support efficient communication to patients, and contracted agencies staff
  • Collaborate with supervisors and team leaders to foster compliance to policies and procedures
  • Maintain high level of services in French
  • Communicate systems' interruption affecting key customers
  • Participate in negotiation and implementation of Transition Care programs and other client contracts
  • Collaborate closely with the inventory and purchasing teams to effectively manage back-ordered items.
  • Participate in meetings online or in person as required

Qualifications:

  • Bilingualism (English/French) is a requirement
  • Post-secondary Education in a related field
  • 3-5 years proven customer service experience
  • Ability to provide training
  • Experience in a medical or pharmacy clinic setting is an asset

SKILLS:

  • Ability to multi-task
  • Ability to communicate effectively with internal/external contacts, both orally and in writing
  • Excellent verbal and written communication, customer service, reporting, and presentation skills.
  • Ability to maintain confidential information
  • Ability to work collaboratively and independently when necessary
  • Strong critical thinking and good decision making abilities

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

  • HomeCare Coordinator

    7 days ago

    Mississauga, Ontario, Canada LifeLabs Medical Laboratory Services Full time $45,000 - $65,000 per year

    For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.We...

  • HomeCare Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada LifeLabs Full time $50,000 - $80,000 per year

    For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services....

  • Account Manager

    1 week ago

    Mississauga, Ontario, Canada Onyx-Fire Protection Services Inc. Full time $40,000 - $80,000 per year

    Are you a people person who enjoys solving problems and building relationships? Are you looking to kick-start your career with a growing company in a vital industry?Onyx-Fire Protection Services Inc., a leader in fire protection across Canada, is expanding and looking for a motivated Account Manager to join our teamWe welcome recent graduates who are eager...

  • Account Receivable

    15 hours ago

    Mississauga, Ontario, Canada Atlantis Transports Services Inc. Full time $60,000 - $96,000 per year

    Job OverviewWe are seeking a dynamic and detail-oriented Accounts Receivable Specialist to join our finance team. In this vital role, you will be responsible for managing the full cycle of accounts receivable processes, ensuring timely collection of outstanding balances, and maintaining accurate financial records. Your expertise will help optimize cash flow,...

  • Account Manager

    6 days ago

    Mississauga, Ontario, Canada Just Energy Full time $90,000 - $120,000 per year

    Account Manager Job DescriptionThe Account Manager serves as the primary business contact for the client and is responsible for client& sales partner satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will/...

  • Account Manager

    2 days ago

    Mississauga, Ontario, Canada Just Energy Full time US$80,000 - US$120,000 per year

    Account Manager Job DescriptionThe Account Manager serves as the primary business contact for the client and is responsible for client& sales partner satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will/...

  • Account Manager

    5 hours ago

    Mississauga, Ontario, Canada Just Energy Full time

    Account Manager Job DescriptionThe Account Manager serves as the primary business contact for the client and is responsible for client& sales partner satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will/...

  • Accounting Manager

    1 week ago

    Mississauga, Ontario, Canada RX Dental Accountants Full time $80,000 - $140,000 per year

    About Our FirmAt RX Dental Accountants, we're not your typical accounting firm. In partnership with our sister firm, RX Dental Wealth Management, we specialize exclusively in helping pharmacists, dentists, and physicians take control of their finances, minimize taxes, and build long-term wealth.With deep expertise in the healthcare industry, we understand...

  • Food Service Key Account Manager

    1 week ago

    Mississauga, Ontario, Canada King's Pastry Full time $90,000 - $120,000 per year

    Key Account Manager, Ethnic Food ServicePosition SummaryWe are looking for an experienced Key Account Manager for our bakery in the Greater Toronto Area, this position will report directly to Sales Director for Ethnic Food Service. The Key Account Manager (KAM) is responsible for building and maintaining strong customer relationships within the US and...

  • Outside sales and account management

    7 days ago

    Mississauga, Ontario, Canada Sparkles and Glitters Services ltd. Full time $55,000 - $65,000 per year

    We are seeking a driven and results-oriented Outside Sales Account Manager – Warehouse Staffing to join our growing team . This role focuses on generating new business within warehousing, distribution centres, manufacturing, and logistics environments. The ideal candidate will have proven experience selling staffing services or working within warehouse...