Collections Agent

1 week ago

Senneville QC HX L, Canada Tenaquip Ltd. Full time $40,000 - $80,000 per year

Reporting to the Accounts Receivable Supervisor, and as part of the A/R team, the successful candidate will be responsible for managing and collecting outstanding payments from clients or customers on behalf of the company. The primary purpose is to ensure the company receives payments for goods and services rendered and outstanding account balances, while maintaining positive relationships with clients.

Responsibilities:

  • Conduct collection calls for all past due accounts.
  • Collect on overdue accounts for non-credit/cash customers.
  • Use defined collection process to place accounts on hold when applicable.
  • Assess and mitigate risk by referring accounts for further action to the A/R Supervisor.
  • Communicate effectively with customers and document call activity details in CRM to reflect actions taken.
  • Monitor customer accounts relative to their assigned credit limits
  • Achieve individual collection targets to meet departmental and company goals.

Qualifications:

  • Experience in collections / accounts receivables is required.
  • Strong communication skills.
  • Excellent negotiation skills.
  • Demonstrated diplomacy and exceptional patience in handling customer interactions and problem resolution orientated.
  • Bilingual (French and English*), spoken and written (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.
  • Knowledge of payment portals is an asset (Ariba, Taulia, etc.).

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

#Tenaquipjobs

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