Dispatch Manager

Who We Are

Did you know 85% of all textiles end up in a landfill despite 95% being fully recyclable?  Currently, there are approximately 500 million pounds of textiles sitting in Canadian landfills.  Textile puts tremendous strain on our environment.  Recycling Rewards is an innovative collection service that serves as the important link between those wishing to part with unwanted, reusable goods and those in need of them.  Recycling Rewards is a for-profit Canadian recycling company operating in the province of Ontario.  Established in 2005, we have been setting the standard in the recycling industry for the collection and recycling of clothing, toys, books, small appliances, and other unwanted items.  We are proud to promote a greener earth by providing quick and easy solutions to textile recycling while supporting charities.  We believe "Recycle + Reuse = Rewards".   

At Recycling Rewards, you'll be serving the community by helping them lead a more sustainable lifestyle.  A place with unlimited opportunities to learn and grow while unleashing your highest potential each day.  You'll be part of a "people and customer first" culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive.  We provide a productive work environment, where every perspective is valued.  Recycling Rewards also takes a holistic approach for providing great benefits and rewarding employees.

Who You Are

The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback.  You are customer-centric with an ability to act as a mentor amongst your peers.  Of course, you also deliver consistent results by aligning yourself with Recycling Rewards' values.  

The Role

As a Dispatch Manager, you play a vital supporting role in the efficient management of a company's vehicle fleet. Your responsibilities include assisting in the coordination of vehicle maintenance, overseeing schedules, building and maintain strong relationships with property managers, and ensuring compliance with regulatory standards. You assist Operations Manager to optimize routes, track fuel usage, and monitor driver performance. Administrative tasks such as maintaining accurate records, processing invoices, and communicating with drivers are integral to your role. Additionally, you contribute to the implementation of safety protocols and support the overall goal of maintaining a reliable and cost-effective fleet operation. Your attention to detail, organizational skills, and ability to work closely with various stakeholders contribute to the smooth functioning of the fleet management team.

Duties and Responsibilities

Departmental Duties

• Coordinate with property managers across all collection bin sites to ensure timely product pickups, address service issues, and schedule cleanup or maintenance within 24 hours.
• Assist Operations Manager and Business Development Manager to resolve collection bin-related complaints. Additionally, collaborate with the Business Development Manager to facilitate the relocation of collection bins.
• Plan and monitor daily and weekly fleet schedules and routes, ensuring efficient execution of pickup services.
• Oversee and resolve administrative and operational matters such as vehicle documentation, traffic violations, mechanical issues, and daily inspection compliance.
• Review, track, and approve logistics-related expenses and fuel usage.
• Lead regular logistics team meetings to share updates, review performance, and align on priorities.
• Ensure consistent quality control by monitoring vehicle condition, maintenance records, and logistics reports.
• Analyze delivery needs from retail locations and coordinate timely inventory deliveries.
• Ensure full compliance with federal and provincial transportation regulations, including Ministry of Transportation standards, reduce CVOR violations to the target level, aiming to minimize violations and enhance road safety.
• Work cross-functionally with business leaders to identify process improvements that increase operational efficiency and reduce costs.
• Maintain detailed documentation of all the records and information on Route4me, GoFleet, Zoho CRM and Think LP.

Leadership

• Collaborate with the Operations Manager to develop cost-reducing strategies and efficiency improvements.
• Support the management of fleet operations processes, collection bin budgets and inventory delivery.
• Participate in the training of new drivers regarding logistics routes, pickup locations, and product collection. Provide refresher training to existing drivers at least once a year
• Ensure all drivers are following RR Transportation policies and procedures

Employee Relations

• Assist in the performance management and coaching of employees to ensure adherence to job standards.
• Provide guidance to employees regarding organizational policies and procedures.
• Monitor and document policy infractions and report them to the Human Resources department for further action while documenting the same in ThinkLP.
• Consistently motivate and coach employees for their work and provide recognition. 
• Assist in staffing by participating in driver and supervisor selection, hiring and onboarding.

Health and Safety

• Ensure that all vehicles used for product collection are clean and maintained in accordance with Health and Safety standards.
• Oversee and ensure that all health and safety protocols are followed by employees while performing their duties, including wearing safety boots, gloves, using hands-free phones, and practicing safe driving.
• Manage all workplace incidents and accidents, reporting them to WSIB, Human Resources promptly and maintenance of documentation on ThinkLP System.
• Monitor and report any internal or external theft, following company guidelines.
• Conduct monthly Health & Safety meetings and audits.

Other Duties:

• Work on other duties and special projects as assigned by leadership team

Core Competencies

• Leadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best.
• Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization.
• Decision-Making: making informed decisions by considering various factors and potential consequences.
• Strategic Thinking: developing and executing plans to achieve long-term organizational goals.
• Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget.
• Delegation: assigning tasks and responsibilities to team members based on .their strengths and skills.
• Coaching and Mentoring: helping team members develop their skills and reach their full potential.
• Performance Management: providing constructive feedback, setting goals, and evaluating employee performance.
• Financial Acumen: understanding financial statements, budgets, and financial performance metrics.
• Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies.

Education, Experience and Requirements

• 3+ years of experience working in a logistics-related role or as a senior supervisor in a similar capacity.
• 3+ years of experience in leading a team.
• High School diploma or equivalent.
• Proficiency in Microsoft Office applications.

Physical Requirements and Work Environment

• Ability to work and drive in extreme weather conditions.
• Prolonged periods of sitting in a vehicle or office.
• Ability to stand for extended periods.
• Daily interaction with customers, buyers, and employees.

Recycling Rewards is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Recycling Rewards.  Please note, only the candidates who are selected for an interview will be contacted.  Recycling Rewards welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

#HP