Rental Operator

1 day ago

Ottawa, Ontario, Canada Insurance Car Rental Full time $72,000 - $88,000 per year

Job Overview

Insurance Car Rentals is seeking a reliable and customer-focused Rental Operator to join our Ottawa team. This role is ideal for someone who enjoys hands-on work, driving, coordinating logistics, and delivering excellent customer service.

Responsibilities

  • Customer Service & Frontline Support
  • Greet customers, process rentals, and clearly explain rental terms.
  • Address customer questions, concerns, and insurance-related inquiries with professionalism.
  • Maintain strong communication with insurance adjusters, towing companies, and body shops.
  • Provide exceptional service during customer pick-ups and returns.
  • Vehicle & Fleet Management
  • Clean, vacuum, and sanitize vehicles before each rental.
  • Inspect vehicles for damages, document condition, and report issues promptly.
  • Keep fleet organized and ensure all vehicles are fueled, washed, and ready for dispatch.
  • Coordinate repairs and servicing with body shops and mechanic partners.
  • Operational & Dispatch Duties
  • Manage rental dispatch efficiently to ensure timely deliveries and pick-ups.
  • Work closely with towing companies, body shops, and insurance companies for smooth vehicle movement.
  • Pick up and drop off vehicles for customers, vendors, or repair facilities as needed.
  • Complete daily logs, rental agreements, and inventory checks accurately using multiple software systems and digital tools.
  • Maintain accurate digital and paper records in rental management systems.

Requirements

  • Valid Ontario G Class driver's license with a clean driving record.
  • Good driver's abstract required at time of hiring.
  • Part-time and on-call availability on weekends for urgent customer needs or vehicle dispatch.
  • Comfortable driving various vehicles (sedans, SUVs, minivans).
  • Ability to lift 20–30 lbs and work outdoors in various weather conditions.
  • Experience in customer service, automotive, delivery, or rental operations is an asset.

Skills

  • Strong communication and customer service skills.
  • Competency using multiple software platforms (rental systems, dispatch apps, digital forms, spreadsheets).
  • Reliable, punctual, and able to work independently.
  • Knowledge of insurance rentals or body-shop environments is an advantage.

Job Type: Full-time

Pay: $17.80-$20.00 per hour

Expected hours: 55 per week

Work Location: In person

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