Senior Customer Service and Inside Sales Coordinator

1 week ago

Brampton ON LT X, Canada 9eaa0f41-ffd0-442a-8225-c4b1fd102e45 Full time $72,000 - $84,000 per year

About SV Labs

SV Labs is a leading manufacturer specializing in personal care, beauty, and over-the-counter (OTC) products. With decades of experience, we provide innovative product development, formulation, and packaging solutions to some of the world's most recognized brands. Our commitment to quality, safety, and customer satisfaction drives everything we do.

Now Hiring:

We are currently seeking a Senior Customer Service and Inside Sales Coordinator to join our dynamic team. This role will support our sales operations, manage client relationships, and ensure seamless communication between customers and internal departments.

POSITION SUMMARY

The Senior Inside Sales Coordinator is a key member of our team. They are the direct link between the manufacturing facility and the end customer. The incumbent will bring previous large account and/or fortune 500 experience and possess the ability to coordinate with different departments to ensure all orders are delivered on time. A strong Senior Inside Sales Coordinator will have the ability to identify and implement operational efficiencies translating to customer growth.

We are looking for the right candidate to take us to the next level.

KEY DUTIES AND RESPONSIBILITIES

· Order entry

· Set up bill of material

· Oversee new product launches

· Communicate with customers daily via phone/email and ensure all inquiries are addressed in a timely manner

· Complete detailed open order reports for customers

· Act as the liaison between customers and internal departments

· Communicate daily with production on order status, priorities, trouble shooting etc.

· Inform purchasing of any shortages delaying on time delivery

· Coordinate with the shipping team to ensure all pickup requests include the correct items and ensure customers pick up in a timely fashion

· Work closely with the inventory team to schedule cycle counts, coordinate sample requests and avoid manufacturing shortages

· Initiate new component testing procedure

· Create production work order documents and release for manufacturing

· Purchase order placement/monitoring for packaging components

· Reconcile/close customer orders

· Maintain open order report dates

· Participate in daily production meetings

· Participate in weekly new product meetings

· All other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE

· College Diploma

· 3-5 Years experience (Inside Sales/Customer Service)

· 2+ Years in manufacturing environment

REQUIRED KNOWLEDGE AND SKILLS

· Excellent written & oral communication skills

· Proficient in Microsoft Office (Word, Excel)

· Experience with MRP/ERP Software Systems is essential

· Previous full cycle sales experience

· Ability to develop and foster positive customer relationships

· Ability to effectively prioritize and manage competing priorities

· Prior experience managing fortune 500/large accounts.

· Ability to think critically and work with minimal supervision

· Detail oriented

Job Types: Fixed term contract, Casual, Seasonal

Contract length: 6 months

Pay: $35.00-$44.00 per hour

Expected hours: 8 per week

Work Location: In person

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