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Front Desk Receptionist
2 weeks ago
Job Overview
Brown's Industrial is a sales and service dealership specializing in Bobcat and Develon heavy equipment. We pride ourselves on providing top-quality products and exceptional customer service. We are currently seeking a detail-oriented and organized Front Desk Receptionist to join our Lloydminster branch.
As the first point of contact for customers, the Front Desk Receptionist plays a key role in creating a welcoming, professional, and efficient environment at our dealership. This position provides administrative support to our Service, Parts, Sales, and Rental departments.
Duties and responsibilities:
- Greet and assist customers in a friendly, professional manner.
- Answer and route incoming phone calls to the appropriate department.
- Support sales and service teams with clerical tasks, including payment processing and invoice management.
- Manage the appointment calendar for service bookings, equipment sales, and rentals.
- Stay informed on current Bobcat promotions and events, assisting with communications and coordination of promotional activities.
- Maintain a clean, organized, and welcoming reception and lobby area.
- Provide general administrative support such as data entry, filing, mail handling, and inventory management.
- Monitor the lobby to ensure all guests are attended to promptly; address inquiries, complaints, and concerns professionally, escalating issues to management when needed.
Role Requirements:
- High school diploma required.
- 3+ year of customer service experience preferred.
- Proficiency in office management software, such as Microsoft Office Suite
- Strong proficiency in English (spoken and written) is required to effectively communicate with customers, vendors, and team members.
- Ability to compose professional emails and handle phone conversations clearly and courteously.
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and demeanor.
What We Offer:
- Competitive wages
- Comprehensive benefit package
- Supportive team Environment
- Opportunities for growth and advancement
Job Type: Full-time
Benefits:
- Dental care
- Vision care
Experience:
- Customer service: 3 years (preferred)
Language:
- English (required)
Work Location: In person
