Inside Sales Representative

Job Description
Inbound Lead Management and Sales

• Assist with customer application forms, proposal setup, generation, and routing for internal approvals.
• Gather required client information to support proposal development and technical review. Prepare proposals and collaborate with technical teams to obtain final approvals.
• Support client prospecting and lead follow-up activities in coordination with the Director, Business Development.
• Respond to client inquiries and assist in compiling relevant documentation and RFP materials.
• Collaborate with internal departments to ensure the sales process flows efficiently, including managing internal approvals and setup procedures.
• Follow up with leads and customers to ensure timely responses and close deals.

Sales Process

• Maintain and update internal sales databases; assist in managing the CRM platform to ensure the accuracy of the sales pipeline and track proposal values.
• Monitor and manage sales pipelines to ensure follow-ups and sales are appropriately tracked and prioritized.
• Support the sales process alongside the Director, BD—including solution development and proposal delivery—acting as a right-hand partner in client and internal interactions.
• Send out welcome packages as part of the client onboarding process.
• Collect and process credit applications in collaboration with the credit team for timely approvals. Gather transfer files and support the client onboarding workflow for new clients.
• Work closely with the scheduler on client-related inquiries, including audit date inquiries, and assist in drafting and issuing contract addendums for service scope changes or additions.

Contribute to Team Sales Targets

• Contribute to regional sales initiatives and territory growth strategies by supporting prospecting campaigns and outreach. Work closely with the Director of BD to align with the sales strategy and prospecting plan under a one-team approach.
• Perform general sales administrative and sales support duties contributing to sales growth and operational efficiency with a one-team approach to meet annual targets.
• Demonstrate initiative, reliability, and a results-driven mindset focused on achieving sales goals and delivering excellent customer experiences.

Customer Relationship Management

• Participate in client calls and meetings, provide administrative support, and assist with follow-up on action items, where necessary.
• Maintain ongoing communication with existing clients to foster relationships, identify new opportunities, and ensure customer satisfaction.

CRM Data Management
Accurately enter and update lead and client information into the CRM system, tracking all sales activities, communications, and pipeline progress. Monitor and manage sales pipelines to ensure follow-ups and sales are appropriately tracked and prioritized.

Other Duties As Required
Perform additional duties as needed to support the sales team, contribute to business growth, and achieve team targets.

What It Takes To Be Successful In This Role

• Bachelor's degree or equivalent experience.
• Excellent verbal and written communication skills.
• High attention to detail with strong organizational skills.
• Proven ability to multitask in a fast-paced, deadline-driven environment.
• Customer-focused mindset with strong interpersonal skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Team-oriented with a strong willingness to learn and take initiative.
• Demonstrates curiosity, adaptability, and a proactive attitude toward problem-solving.
• Ability to work independently while collaborating across departments.
• Familiarity with the sales process, from lead generation through closing deals is a plus.
• Experience in the Testing, Inspection, and Certification (TIC) industry is a plus.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Salary & Benefits Information
When working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, Registered Retirement Savings Plan (RRSP) with company match, generous vacation/sick time (PTO), tuition reimbursement and more. Intertek employees are eligible for a variety of benefits including paid holidays.

Intertek's Commitment
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Our Culture of Total Quality Assurance
Intertek promotes a culture where motivated, customer-oriented employees can flourish, experience professional fulfillment, and reach their highest potential. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all.

A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every day. Intertek is the trusted advisor to many of the world's leading brands, companies, and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

We Value Diversity
Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with Disabilities, who would like to request accommodation, or who need assistance applying, please email

Please apply online at Intertek Canada Careers )

• Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

About Us
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

About The Team
The Building & Construction team provides assurance, testing, inspection, and certification services and building science solutions to deliver Total Quality Assurance to the built environment. The team offers the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site.