Maintenance Helper

FULL TIME - 5 Days A Week

Job Summary

Reporting to the Maintenance Manager, the Maintenance Person is responsible for completing the day-to-day maintenance in guest rooms and throughout the hotel in order to ensure the highest standards of hospitality are demonstrated; directs and implements programs aimed and maintaining a zero defect environment for guests; inspects, maintains, and repairs all property mechanical, electrical and other equipment used by the guests or affecting the quality of their experience while visiting the property. Maintains the building and grounds with particular attention towards safety, security and asset protection. This includes lawn and garden maintenance and snow/ice removal. The Maintenance Person is required to maintain a flexible schedule and be available to work Shift work, and split shift as well as, evenings, weekends and holidays.

Duties & Responsibilities

• Follows all established and future maintenance Standard Operating Procedures.
• Performs engineering department repairs in guests' room necessary to operate and maintain the hotel in a safe and comfortable condition.
• Completes urgent or emergency work orders to ensure highest guest satisfaction.
• Provides repairs in each guest room consisting of the following:
• Troubleshoots electronic locks, repairs doors and hardware
• Replaces or repairs bathroom fixtures, flooring and caulking
• Repairs HVAC (valve replacement, control switches, filter changes, cleaning, etc…)
• Minor repairs to furniture, minor repairs for wall damage and wall coverings
• TV repairs
• Repairs to windows, screens, tracking, caulking and security hardware
• Mounts any hardware, pictures, replaces light bulbs, minor carpet repairs
• Mirror replacements, replaces faulty smoke detectors and changes batteries
• Replaces ceiling tile as needed, replaces broken room amenities (iron, hair dryer, etc.)
• Repairs balcony doors, locking hardware, windows, railings and patio lights. *Conducts routine testing on all equipment within the guest rooms (including smoke detectors, televisions, television remotes, air conditioning.
• Ensures customer needs are met and followed up on in a timely fashion.
• Communicates with authorized personnel by using paging system and radio.
• Follows established hotel security and safety policies as required.
• Key member of crisis and emergency team. *Ensures organization and cleanliness of the maintenance shop, guest rooms and public areas worked in.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Completes preventive maintenance program as assigned by Chief Engineer and keeps accurate records.
• Ensures housekeeping and front office are aware of rooms blocked out of order and reason.
• Ensures customer concerns are addressed in a timely and professional manner
• Other projects/duties as assigned.
• Maintain swimming Pools/Hot tub water quality and chemistry in accordance with Provincial Health Standards. 
  1. Report any abnormalities asap or incidents involving Hotel guests to Management and Maintenance Manager asap. 

Minimum Qualifications and Skills:

• 1 year minimum Maintenance Experience is required.
• 1-2 years' experience in the hospitality industry is an asset. 
• High School diploma, previous training in hospitality is considered an asset.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos. 
• Ability to present information in one-on-one and small group situations. 
• Ability to respond to common inquiries or complaints from suppliers. 
• Strong computer and telephone abilities.

Mental Effort

• Listening and mental attentiveness in dealing with customer queries, and Director's requirements. 
• Mental effort required in multi-tasking and handling interruptions that require refocusing. 

Physical Effort

• Standing for long periods of time. 
• Walking for a long period of time.
• Typically sitting, standing, walking, bending, crouching or stooping; frequently lifting 5-50 lbs.; occasionally lifting lbs.

Working Conditions

• The work environment is a varied settling between an office environment, boiler rooms, mechanical rooms, guest rooms, and general hotel areas, which have the following conditions: low-high noise environment; high traffic area for internally and external guests, exposure to office equipment such as photocopier, fax and telephone, potential exposure to theft and/or belligerent guests, exposure to natural elements such as rain, heat and snow, exposure to chemicals, heights
• Must be able to work flexible hours.

Type of Supervision Required

Reports to the General Manager and the Maintenance Manager and works under minimal to no supervision.  The Individual has complete responsibility to take whatever action is deemed advisable or necessary, subject only to the policies or general rules laid down. Occasionally consults with immediate supervisor.

Acknowledgement 

Please Note:  This job description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.   The Hotels operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.