Front Line Manager

2 weeks ago

Markham, Ontario, Canada Aviva Full time $60,000 - $120,000 per year

Do you enjoy finding new opportunities to improve processes to make the claims experience for our customers and our people better? If you answered 'yes,' then you should apply to be a Claims Leader in our Global Corporate & Specialty (GCS) team

We are looking for someone who can rally a team to focus on delivering outstanding customer experiences to commercial lines clients with unique needs. This will be a hybrid role (office requirement of 3 days per week), where the selected candidate will lead a team of eight adjusters that handle claims nationally in the GCS space.

Come join our team

What you will do:

  • Build an environment for people to do their best work
  • Develop team members, not only in their current roles, but for future career aspirations, through coaching and mentoring
  • Support the goals and objectives of the GCS team
  • Collaborate with multiple internal and external stakeholders including brokers, risk managers, the Large Loss Team, underwriting and business development
  • Address customer concerns using strong problem solving and interpersonal skills
  • Look for new and incremental ways to improve things every day for the customer
  • Build and sustain high performance culture
  • Participate in special projects as required

What you'll bring:

  • University degree/college diploma, CIP or equivalent work experience
  • Minimum of 7 years' experience as a casualty claim adjuster combined with leadership experience
  • Strong understanding of CGL, D&O, TP PD and Auto Bodily Injury claims
  • Demonstrated strong leadership skills
  • Ability to develop and maintain a high level of team engagement
  • Exceptional written and verbal communication skills

What you'll get:

  • Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Outstanding Career Development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

LI-Hybrid #LI-MP1

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