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Bilingual French Client services Specialist

2 weeks ago

Montreal, Quebec, Canada Collabera Full time $60,000 - $120,000 per year

Job Title: Client Services Bilingual
(French)

**Location: Montreal, Quebec H3B 4S6

Type: Hybrid 3-4 day in office**

Duration: 12+ Months Contract + possible extension or conversion based on performance

Pay: $22- $23/ hr

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

What is the opportunity?

As a Senior Client Representative, you will be accountable for providing high quality client service to an assigned group of clients through the management of day-to-day account activity, ensuring that client service is a priority when dealing with and responding to day-to-day queries and requests. You will ensure a superior level of service is maintained at all times, share knowledge of pending issues and escalate items where necessary to the line manager or the relevant Client Service Manager. You will collaborate with Client Service Managers and other groups within Client Services and Operations, Client Service Representatives (CSRs) to promptly resolve queries and assist in the development of solutions to address clients' needs and or issues. In addition, you will ensure all risk management and compliance policies are adhered to. 

What will you do?
 

QUALITY CUSTOMER SERVICE
 

  • Maintain professional and productive working relationship with all business partners; Assume client service accountability for assigned clients and work closely with team members to provide reliable service

  • Attend presentations and other training to ensure awareness of IS's existing products and services so that queries received by the clients can be fielded to the correct area without delay.

Must haves:

  • Bilingual French and English, spoken and written

  • Completed university degree in business administration, finance or equivalent experience

  • Strong client management skills

  • Excellent communication skills