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Customer Service Agent
2 weeks ago
Join our teamPacific Coastal Airlines is looking for a permanent part-time on call (up to 20 hours per week) Customer Service Agent based out of the based in Nanaimo. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.Job Responsibilities:Check-in passengers, issue boarding passes, verify immigration documentsCheck baggage and collect excess baggage/overweight chargesAnswer calls, book, change and cancel flight reservationsResolve service disruption issues such as cancelled or missed flights, determining alternative flight optionsExecute deplaning and boarding processes, ensuring a safe, on-time departurePossess an excellent understanding of company products, services, processes and guidelines and promote them at all timesCommitment to providing a safe, stress-free and friendly passenger experienceDeliver service standards in accordance with Pacific Coastal Airlines philosophyOther duties as assignedQualifications and Competencies:Experience in customer-facing roleAbility to work under pressure with minimal supervisionClear and effective communication skills with demonstrated ability to have difficult conversationsAbility to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributesComfortable using computers, credit and debit machinesFlexible to work any day of the week, including weekends, evenings, holidays and/or irregular shiftsMust represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customersMust be able to obtain and maintain designated security clearanceCapable of lifting up to 70 pounds Why Pacific Coastal Airlines?Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.Apply now Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.
