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Library Planning Consultant, Client Research and Development

2 weeks ago

Ottawa, Ontario, Canada City of Ottawa Ville d'Ottawa Full time $80,000 - $104,000 per year

Requisition ID: 19591

Department: Ottawa Public Library

Service: Client Services

Branch: Client Experience&Community Development

Employment Type: 1 Permanent Full Time Position

Work Hours: 35 hours per week

Affiliation: MPE

Salary Information: $72, $91, annually (2025 rates of pay)

Location: Library, 120 Metcalfe Street

City: Ottawa, ON

Job Category: Ottawa Public Library

Application Close: 07/11/2025
Job Summary
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the city of Ottawa, that meet the unique needs of diverse communities, are delivered through facility, mobile, and virtual channels, and reflect a client-centered approach.

As the
Library Planning Consultant, Client Research and Development
your role is to collaborate with multiple departments and use multiple data sources (internal and external) to create tools that support and improve the client experience. Reporting to the Manager of Client Experience and Community Development, the Client Services team and other OPL departments, you will conduct qualitative and quantitative research and analysis, develop tools and templates, and oversee policies and best practices for client services, including the development of service standards.

Education And Experience
4-year university degree in a field relevant to the key responsibilities of the position.

Minimum of 3 years of progressive experience in the development, implementation and evaluation of digital strategies and plans.

*KNOWLEDGE*

  • Comprehensive understanding of OPL's mission, vision, values, governance structures, and familiarity with corporate policies and procedures of both OPL and City of Ottawa.
  • Awareness of relevant legislation, policies, regulations, and guidelines, such as the Public Libraries Act, Municipal Freedom of Information and Protection of Privacy Act, Copyright Act, Accessibility for Ontarians with Disabilities Act, and Reporting of Child Pornography Act.
  • Research, statistical analysis and report writing techniques and processes
  • Program and project evaluation and performance measurement processes
  • Adherence to the principles of intellectual freedom.
  • Proficiency in computer applications, including MS Office, SAP, and Project Management software.
  • Understanding of environmental and industry trends impacting organizations and influencing the future of work and the workforce.
  • Familiarity with project management principles and practices.
  • Competence in strategic and operational planning.
  • Familiarity with UX, IA, brand strategy, CMS, BI, marketing, technical writing, organizational governance, WCAG, and content reuse.
  • Knowledgeable in UX methodologies for identifying user needs, such as personas and journey mapping the user experience.
  • Advanced understanding of content management systems, with particular proficiency in Drupal, from both a user and content creator perspective.
  • Expertise in web development and comprehensive knowledge of all aspects of the web design process.
  • Advanced knowledge of usability and accessibility best practices and standards, specifically related to digital communications channels like websites, mobile, SMS, and email.
  • Thorough understanding of digital marketing best practices, including responsive websites, online advertising, SEO/SEM, mobile marketing, email marketing, and social media.

Competencies, Skills And Abilities
Personal Suitability

  • Commitment to anti-racism, decolonization, and fostering an inclusive work environment aligned with justice, diversity, equity, and inclusion.
  • Understanding of change management principles and the benefits of change
  • Collaboration skills, ability to work effectively in a team environment.
  • Excellent interpersonal skills, leadership capabilities, and client service focus.
  • Action-oriented, highly motivated, and energetic individual who thrives in a fast-paced environment.
  • Strong conceptual, analytical, organizational, and planning skills to address complex issues.
  • Effective time management skills, able to work under tight deadlines.
  • Consistency, fairness, tact, empathy, and respect in interactions with others.
  • High personal and professional standards, integrity, and positive rapport with a wide range of individuals.
  • Commitment to an inclusive and community-focused approach in service design and delivery.
  • Experience working in diverse communities and building relationships with partners from various sectors.

What You Need To Know

  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
  • Additional vacancies may occur during the competition process.
  • Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: ) at , extension 47411 Employee Service Centre at extension 12211 or via email at esc- .