SAP Systems Analyst

Requisition ID: 69978

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As theonly major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at

This role in summary

Whirlpool is currently seeking a qualified candidate for the role of SAP Systems Analyst, (Analyst, Information Systems). This role will be located onsite at our facility in Canada.

The Business System Analyst will report to the Systems Team Manager and will work with a number of internal and external process partners to develop and support system solutions and processes either directly in SAP or for integrations with SAP. Some tasks include document application specifications, definitions, configurations, testing and setup requirements for various implementations with external trade partners or internal integrations. The incumbent will provide guidance and technical expertise to these process partners to assure the implementation of the most efficient value-added methodology.

Your responsibilities will include

• Lead project task areas in the execution of technology processes
• Oversee and monitor development of technical solutions with process partners to ensure conformity and functional adherence to specifications
• Coordinate and lead Trade Customer meetings to determine best solutions
• Work with other technology processes and technologies to support Trade Partner Services (TPS)
• Handle SAP system support for order-to-cash issues, root cause analysis, system updates, as well as handling ad hoc questions on SAP functionality
• Lead EDI (Electronic Data Interchange) initiatives for trade partner implementations, changes and day-to-day production support. Oversee system activities for all e-commerce interfaces with SAP
• Provide system support to other functional areas such as Whirlpool's 3PLs, sales, and credit departments
• Identify continuous improvement opportunities

Minimum requirements

• Bachelor's Degree
• 2+ years experience as an SAP Business Analyst ( Order to Cash) with these qualifications: OTCprocess flow, Sales and Distribution (SAP SD): Sales orders, deliveries, billing, master data (customer, material)
• 1+ year experience in setting up, monitoring, and troubleshooting common OTC-related EDI messages (e.g., ORDERS for sales orders, DESADV for shipping notifications, INVOIC for billing)

Preferred skills and experiences

• Bachelor's Degree in Business or Technology
• Experience leading system implementations, process improvements, or project management
• SAP SD module Process Understanding: Deep understanding of the end-to-end OTC cycle, from sales order creation to final payment posting.
• Integration Knowledge: for delivery/shipping (OTC) and inventory/procurement (MM), such as goods issue affecting inventory levels and availability checks.
• Cross-Boundary Application Integration: Broad experience integrating SAP OTC with other corporate or external applications (e.g., e-commerce platforms, warehouse management systems, CRM tools) to ensure seamless data flow across the entire business ecosystem.
• Communication, facilitation and collaboration skills
• Analytical and problem solving skills
• Organizational skills with attention to detail

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What we offer

Permanent Employees enjoy leading edge benefit programs that allows for choice and flexibility to meet the needs of our diverse workforce. Whirlpool offers a unique opportunity to become your best through cross-functional involvement, challenging work, coaching and feedback, recognition, best-in-class total rewards, and personal growth and career development.

• Flexible Benefits (including Healthcare Expense and Wellness accounts, Income Protection - LTD, AD&D, Life Insurance)
• Parental Top Up Plan
• Family Building Support Benefit
• Whirlpool Additional Designated Holidays (2 extra company paid holidays)
• Employee Assistance Program
• Retiree benefits, Savings Plans, Defined Contribution Pension Plan
• Employee Discount
• Eligible for annual bonus

Additional information

Whirlpool's Ways of Working

Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
• Sabbatical - Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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