Computer Operator

POSITION TITLE: Computer Operator

CLASSIFICATION:       '7'

DEPARTMENT: Information Technology Services

HOURS OF WORK:     Monday to Friday 7:00am – 11:30am 
Up to a maximum of 24 hrs. per week – schedule may vary due to vacations)

RATE OF PAY: As per schedule `A' - Unifor 2458 Part Time Collective Agreement

The University of Windsor is situated on the traditional territory of the Three Fires Confederacy of First Nations: the Ojibwa, the Odawa, and the Potawatomie. We respect the longstanding relationships with First Nations people in this place in the 100-mile Windsor-Essex peninsula and the straits – les détroits – of Detroit.

PRIMARY RESPONSIBILITY:
The Computer Operator provides computer operations support to the campus community.

SUMMARY OF DUTIES:
1.    Assist in identifying user-impacting issues regarding networks, servers, applications, and other computer systems.
2.    Under the guidance of system and application administrators, assist in the organization of monitoring applications by grouping and tagging assets, adding detail to items, and setting thresholds for notifications.
3.    Monitor Environmental systems (HVAC, UPS, etc.) and respond to issues when environmental issues are a concern. 
4.    Compose and distribute daily and weekly reports as defined by IT management. These reports list outstanding and current issues, summaries of server status, summaries of security issues, application, and system health values from pre-defined data sources such as monitoring systems, application dashboards, and logging servers. 
5.    Co-ordinate the processing of infrastructure related tickets, tasks and change requests in the ITSM system.
6.    Perform scheduled and ad hoc reboots of servers running either on physical servers or in virtual environments using privileged access authority, periodically and when requested.
7.    Downloading and uploading files, submitting transactions into accounting and/or tracking systems, assigning and tracking items in a database or list, and decrypting and/or encrypting data for transmission or storage.
8.    Other duties as assigned.

ESSENTIAL QUALIFICATIONS: 
The successful applicant will have:

•    A diploma in a computer related field from a Community College; or equivalent (approximately 2 years) experience as it relates to the duties of the position. 

•    Knowledge of Windows Server and Unix power up/power down; startup/shutdown procedures, wired and wireless networking

•    Experience with operating in both Microsoft Windows and Unix desktop and server environments

•    Experience running operating systems natively and in a VMWare environment

•    Experience with Microsoft Word and Excel

•    Ability to operate printers, including form set up, toner replacement, etc.

•    Ability to lift 40 pounds

•    Ability to work alone and/or with minimal supervision

•    Excellent organizational skills with the ability to multitask and have attention to detail

•    Ability to work in a confidential manner 

•    Excellent written and oral communication skills 

•    Ability to troubleshoot and resolve problems along with providing excellent customer service

•    Ability to deal with a diverse student, staff and faculty population

•    Ability to work rotating shifts (days and evenings)
 

PREFERRED QUALIFICATIONS:

•    A degree in Computer Science, Computer Information Systems or Electrical Engineering 

•    Experience with performing tasks associated with operating and monitoring Windows Server and Unix computer systems

•    Familiarity with computer applications and systems used by the University community

Since 1963, the University of Windsor has been a forward-looking community that comes together to study, to learn, to teach, and to serve. Our symbol is the bridge; our vista is cross-border; our commitment is local; and our impact is global. We are a dynamic, inclusive community of higher learning with roots going back more than 160 years and with a future full of promise.

We are committed to equity and supports diversity in its teaching, learning, and work environments. In pursuit of the University's Employment Equity Plan, members from the designated groups (Women, Aboriginal Peoples, Visible Minorities, Persons with Disabilities, and Sexual Minorities) are encouraged to apply and to self-identify.
If you need an accommodation for any part of the application and hiring process, please notify the Recruitment & Workforce Coordinator ). Should you require further information on accommodation, please visit the website of the Office of Human Rights, Conflict Resolution and Mediation (OHRCRM).

We thank all applicants in advance for their interest in the University of Windsor, however, only those under consideration will be contacted. Applications submitted through employment agencies will not be considered.