Funeral Service Administrator

At Arbor Memorial, you will be surrounded by caring colleagues and hands-on, experienced leaders with a well-established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That's incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Location:

Our Home Office is located in the heart of Bloor West Village in Toronto, just steps away from Jane Subway station. This role is fully on-site.

This is an upcoming vacancy and we are actively seeking to fill this role.

About This Role:

Under the direction of the Manager, Funeral Service Administration, the Funeral Service Administrator will be required to provide contract and enrollment form data entry and monitoring functions for pre-need funeral contracts, administer changes to existing contracts including investigating errors and providing corrections, and provide administrative support to Arbor Funeral Homes and the Funeral Service Centre of Excellence.

We are looking to fill this position with a qualified, action-oriented, and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously.

Job Type: Full Time, Permanent

Key Qualifications and Demonstrated Abilities:

• Minimum grade 12 education or equivalent with 2-3 years administrative office experience
• Demonstrated organizational skills with the ability to manage multiple tasks
• Self-motivated with the ability to work effectively independently or as part of a team
• Excellent attention to detail and consistently high level of accuracy
• Exceptional interpersonal and communication skills; verbal, written and presentation
• Strong analytical and problem-solving skills
• Intermediate computer skills; MS Office suite
• French language skills considered an asset
• Exemplifies Arbor's values of compassion, integrity, trust, teamwork, and excellence.

Responsibilities:

• Reviews Funeral agreement and enrollment form reviews to ensure validity and compliance with legislation and company policies. Ensures signatures are valid, contract and enrollment documents are duly completed, and product selection and payment schedules are accurate. Follows up with the funeral home if information is missing or invalid.
• Data entry processing of Ontario and New Brunswick Trust and manual Trustage pre-need funeral contracts.
• Data entry processing of TruStage enrollment forms.
• Ensure compliance with anti-fraud and company policies. Maintain PCI compliance.

About Us:

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits please visit Total Rewards )

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.