Senior Support and Operations Analyst

Working hours: 37.5 hours per week, Monday to Friday

Duration: Fixed Term Contract

Location: Toronto, Ontario

Ecclesiastical Insurance Canada, who are proudly part of Benefact Group, are looking for a Senior Support and Operations Analyst to join our Toronto office.

We are seeking a highly motivated Senior Support and Operations Analyst. This is an exciting opportunity to support business goals and objectives by supporting and maintaining business applications to meet the operational demands of the business. This role builds and maintains internal relationships with end users from all functional areas, as required, as well as external relationships with IT partners and providers.

Why join us?

Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. For the seventh consecutive year, we are recognised as one of Greater Toronto's Top Employer's for we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.

• Assess and prioritize user & system issues, ensuring they are logged, followed up & addressed promptly.
• Triage and troubleshoot issues/requests related to operational issues and processes.
• Coordinate & communicate to impacted parties about outages, fixes, upgrades and maintenance.
• Create monthly reports for departments that document system availability and support services provided
• Create and maintain system documentation
• Support user training & education
• Gain and provide technical expertise in our key operational & technology systems.
• Make configuration/maintenance changes in business applications that support underwriting, claims, and finance
• Collaborate with stakeholders to standardize, streamline, and coordinate business and system processes
• Third-party vendor management with partners supporting business applications & infrastructure
• Understand and interpret business data in investigations; Reconciliation and analysis of database discrepancies in the process to resolve processing issues
• Creating and maintaining user security/access levels within applications
• Dig into the root cause of issues to prevent them from repeating in the future.
• Work closely with Developers, Testers & Project Managers, and as directed, to achieve agreed system and/or process deliverables.

• Post-secondary education in Information Technology, Engineering, or a finance-related discipline.
• Industry experience in commercial Property & Casualty insurance, with a strong focus on Underwriting.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and comfortable using Microsoft Teams
• Possess keen attention to detail and an ability to effectively prioritize duties and multitask
• Demonstrate a positive attitude and willingness to assist others
• Possess a strong work ethic
• Strong communication & negotiation skills.

• Familiarity with insurance workflows, terminology, and regulatory requirements.
• Strong Technical & Analytical Skills
• Curious mindset & ability to think outside the box
• Experience in user training and education, with a clear and patient communication style.
• A proactive approach to optimizing operational efficiency.
• Passion for working in a purpose-led organization that values sustainability and community impact.

• We offer a competitive salary
• Work in our vibrant downtown Toronto office located in the heart of the financial district
• Hybrid work model, working 2 days in the office and 3 days at home
• Enjoy fresh fruit and snacks
• Opportunity to gain valuable work experience within the Insurance Industry
• Potential for future employment opportunities
  Be part of an organization that believes better business can better lives. You can make a difference

Ecclesiastical Insurance is a unique specialist insurance company that is deeply committed to protecting the needs of organizations that enrich the lives of others and to supporting initiatives that help improve the lives of those in need.

We insure some of Canada's most historic and culturally significant places, as well as the arts, retirement living, education, charities, and faith organizations.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.

We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.