Senior Infrastructure Technician

Location:
Saskatoon, SK (In-Person, No Remote)

Salary:
$75,000 – $85,000 annually

Rivercity Technology Services is an established managed service provider serving small and medium-sized businesses throughout Saskatchewan. We deliver comprehensive IT support, infrastructure management, and cybersecurity solutions with a focus on building long-term client relationships through exceptional service delivery.

Position Summary

We are seeking an experienced Senior Infrastructure Technician to join our technical team. This position requires a strong foundation in Windows Server administration, networking infrastructure, and Microsoft 365 security, combined with excellent client communication skills. The successful candidate will provide advanced technical support while contributing to infrastructure projects and mentoring junior team members.

This is a client-facing role where approximately 60% of your time will be dedicated to resolving escalated support tickets and 40% to infrastructure projects. The ability to context-switch between urgent client needs and strategic initiatives is essential.

Core Responsibilities

Technical Support & Problem Resolution

• Diagnose and resolve complex technical issues across Windows Server, networking, and Microsoft 365 environments
• Provide escalation support for challenging tickets that require advanced troubleshooting
• Respond to critical client incidents with appropriate urgency and professionalism
• Document resolutions and contribute to the company knowledge base

Infrastructure Management

• Design and implement networking solutions including site-to-site VPNs, VLANs, and routing configurations
• Manage Active Directory, DNS, DHCP, Group Policy, and Azure AD Connect
• Administer Microsoft 365 security posture and Intune device management
• Lead infrastructure upgrade and optimization projects
• Perform capacity planning and system health monitoring

Client Relationship Management

• Communicate technical concepts clearly to non-technical stakeholders
• Build and maintain positive relationships with client contacts
• Provide technical guidance and recommendations aligned with client business objectives
• Participate in client meetings and project planning sessions

Team Collaboration

• Mentor Level 1 and Level 2 technicians through complex technical challenges
• Share knowledge and best practices with the technical team
• Collaborate on problem-solving and continuous improvement initiatives
• Contribute to internal training and documentation efforts

Required Qualifications

Technical Skills

• 5+ years of hands-on IT experience in a support or infrastructure role
• Advanced proficiency with Windows Server administration (Active Directory, DNS, DHCP, Group Policy)
• Strong networking knowledge including VLANs, VPNs, routing, and network troubleshooting
• Demonstrated expertise in Microsoft 365 administration, security configuration, and Intune device management
• Experience with Azure AD Connect and hybrid identity management
• Solid understanding of backup solutions, disaster recovery, and business continuity principles

Professional Skills

• Excellent verbal and written communication abilities
• Systematic approach to troubleshooting and problem resolution
• Strong organizational skills and ability to manage multiple priorities
• Client service orientation with professional demeanor
• Team-oriented mindset with willingness to share knowledge
• Adaptability and comfort with changing priorities

Preferred Qualifications

• Previous experience in a managed service provider environment
• Microsoft certifications (Azure, Microsoft 365, or Windows Server focus)
• CompTIA Network+ or equivalent networking certification
• Experience with RMM platforms and PSA ticketing systems
• Familiarity with Ubiquiti networking equipment
• Knowledge of virtualization technologies (VMware, Hyper-V, Proxmox)

Work Environment

Location
: In-office position in Saskatoon, Saskatchewan. Remote work will be considered for candidates with exceptional qualifications who can demonstrate strong remote collaboration capabilities.

Schedule
: Monday through Friday, 8:00 AM to 5:00 PM, with participation in a rotating on-call schedule

Team Structure
: Collaborative environment with direct access to technical leadership and opportunities for professional growth

Compensation & Benefits

Salary Range
: $75,000 - $80,000 annually, commensurate with experience and qualifications

Benefits Package
:

• 30 days paid vacation annually
• Health, dental, and vision coverage (50% employer-paid premiums)
• RRSP matching program (up to 5% of annual salary)
• Health Spending Account ($500 annually)
• Wellness Spending Account ($250 annually)
• Professional development support, including training and certification funding
• Complimentary parking

Professional Development
:

• Structured learning time dedicated to skill development
• Support for industry certifications
• Access to a modern technology stack and diverse client environments
• Career advancement opportunities as the company grows

Application Process

We appreciate your interest in joining Rivercity Technology Services. To apply, please submit:

• Current resume highlighting relevant technical experience
• Brief cover letter addressing your experience with Windows Server, networking, and Microsoft 365 environments (please note AI "curated" resumes will be ignored)

As we carefully review all applications, we want to let you know that we appreciate the time and effort you've invested in applying for a position with us. Our team is diligently working through each application to identify candidates whose skills and experience align closely with the requirements of this role.

Please understand that due to the high volume of applications we receive, only selected candidates will be contacted for the next steps in our hiring process. While we would love to reach out to each and every one of you, we want to ensure that we dedicate the time and attention needed to consider each application thoroughly.

Application Deadline
: Applications will be reviewed on a rolling basis until the position is filled.

Rivercity Technology Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.