Front Desk Agent

2 weeks ago

Yellowknife, Northwest Territories, Canada Stanton Suites Hotel Yellowknife Full time $37,440 - $78,880 per year

Job Duties

· Greet guests with a smile and answer their questions as required.

· Responsible for checking guests in and out of the Hotel.

· Issue room keys, pamphlets, discount cards, etc.

· Works in conjunction with the bell staff to assist guests to their rooms.

· Answers various questions from guest.

· Arrange special arrangements to be sent to rooms.

· Runs various report on the computer for management.

· Other duties as assigned.

· Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shifts.

· Complete shift audit as required.

· Print updated in-house, arrival, departure, and room status reports.

· Check telephone interfaces throughout shift.

· Check all unresolved departures.

· Review service request for arrivals.

· Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.

· Complete welcome calls.

· Clean and tidy front desk area.

· Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.

· Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.

· Take and record telephone, e-mail, or written message for in house guest.

· As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.

· Provide information to staff and/or clients about special activities.

· Observe and report any security issues to the Front Desk Manager.

· Liaise with security.

· Administer and manage inbound/outbound mail, including priority post, packages, courier services and other correspondence.

· Perform other duties as required.

Job Types: Part-time, Permanent

Pay: $18.00-$19.00 per hour

Expected hours: 8 – 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site gym
  • Paid time off
  • Vision care

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

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