Current jobs related to Customer service agent - Moncton NB EH K - VA Transport

  • Customer Service Agent

    1 week ago

    Moncton, Canada VA Transport Full time

    **Job Title**: Customer Service Agent **Position Type**: Permanent: ☒ Freelance: ☐ Internship: ☐ **Academic Requirements for Customer Service Agent**: College diploma DEC (Diploma of College Studies) **Work Experience Required**: Years of Experience: A minimum of 2 years in a similar position. **Customer Service Agent ** Under the supervision of...

  • Customer Service Agent

    2 weeks ago

    Moncton, Canada G-Force Cable Full time

    **Overview** G-Force Cable, a leading provider of telecommunications and cable services, is seeking a dedicated and customer-focused Customer Service Agent to join our team in Aiken, SC. As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional support and assistance with service inquiries, technical issues,...

  • Customer Care Agent

    3 days ago

    Moncton, Canada Cloud5 Communications Full time

    Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all._ **Cloud5 is the leading communications technology and services...

  • Spanish Bilingual Customer Service Agent

    1 week ago

    Moncton, Canada Cloud5 Communications Full time

    Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all._ **Excellent opportunity for a Bilingual (English/Spanish) position...

  • Customer Service Agent

    15 hours ago

    Saint John, NB EJ M, Canada Cloud5 Communications Full time

    Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all.Excellent opportunity for a Bilingual (English/Spanish) position with Cloud5PURPOSECustomer...

  • Customer Service representative

    6 days ago

    Moncton, NB EE Y, Canada Richelieu Hardware Full time $30,000 - $50,000 per year

    We are seeking to fill the permanent position – customer service at our Moncton branch, a division of Richelieu Hardware.We are looking to fill a permanent position of Customer Service Agent at our Moncton Branch of Richelieu Hardware Ltd who will contribute to the fulfillment of our commitment to provide superior service to our customers.More...

  • Guest Service Agent

    1 week ago

    Moncton, Canada Chateau Moncton Hotel & Suites Full time

    **No Exception Must be Bilingual in French & English**. The Guest Service Agent is the first person our guests come in contact with so it is important for our agents to be pleasant and professional when welcoming guests on arrival. The hotel industry is a fun and exciting place where you have many opportunities for growth and management. Some of the tasks...

  • Customer Service Representative

    19 hours ago

    Moncton, Canada Quincaillerie Richelieu Ltee Full time

    **Who are we?** Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products. - Our customers _- More than 110,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and...

  • Customer Service representative

    6 days ago

    Moncton, New Brunswick, Canada Quincaillerie Richelieu LtéeRichelieu Hardware Ltd Full time $30,000 - $60,000 per year

    We are seeking to fill the permanent position – customer service at our Moncton branch, a division of Richelieu Hardware.We are looking to fill a permanent position ofCustomer Service Agentat our Moncton Branch of Richelieu Hardware Ltd who will contribute to the fulfillment of our commitment to provide superior service to our customers.More specifically,...

  • Guest Service Agent

    2 weeks ago

    Moncton, Canada Chateau Moncton Hotel & Suites Full time

    **Must Be Bilingual in French & English**. Are you interested in finding a job in the Hotel Industry that can lead to Management? We would like to give you the opportunity to excel in this position and go further in the industry. The Guest Service agent is the first person our guests come in contact with so it is important for our staff to be pleasant,...

Customer service agent

2 weeks ago

Moncton NB EH K, Canada VA Transport Full time $41,600 - $52,000 per year

Job Title: Customer Service Agent

Position Type:

Permanent: ☒

Freelance: ☐

Internship: ☐

Academic Requirements for Customer Service Agent:

College diploma DEC (Diploma of College Studies)

Work Experience Required:

Years of Experience: A minimum of 2 years in a similar position.

Customer Service Agent POSITION SUMMARY

Under the supervision of the Customer Service Manager and in close collaboration with the Administrative Coordinator, the incumbent is responsible for managing all aspects of customer service in an optimal manner, while protecting the company's interests and profitability.

Customer Service Agent MAIN DUTIES AND RESPONSIBILITIES

Responsibilities:

  • Answer customer calls (pickups, shipment tracking, emergencies, and complaints)
  • Respond to driver calls (OS&D, delays, etc.)
  • Document each file according to company procedures and standards
  • Update customer profiles as needed
  • Identify recurring issues within the organization and share actionable recommendations with the supervisor
  • Manage reports required by management within specified deadlines
  • Contribute to the continuous improvement of interdepartmental processes within the scope of assigned responsibilities

Other:

  • Any other related tasks as required by management (see Objectives and Mandates section)

JOB TITLE: Customer Service Agent

OBJECTIVES AND MANDATES:

  • Strive for excellence in the services provided by the Customer Service Department
  • Promote the company's services, website (appointments, billing, tracking, proof of delivery, bills of lading, and notes), and payment methods
  • Be proactive at all stages of the service process, providing professional service and honouring all commitments made to clients
  • Aim for excellence in both turnaround time and quality of file processing

ORGANIZATIONAL COMPETENCIES

  • Respect
  • Integrity
  • Methodical and organized
  • Strong stress management in a multi-tasking environment
  • Objectivity
  • Teamwork

PERSONAL SKILLS

  • Ability to exercise good judgment in any given situation
  • Strong interpersonal communication skills (internal and external)
  • Thoroughness in handling both internal and external files
  • Bilingual (French and English)
  • Skilled in negotiation with a customer-focused (win-win) approach

TECHNICAL SKILLS

Knowledge of the Transportation Industry:

  • Familiarity with shipping documents
  • Good knowledge of Canadian geography
  • Understanding of transportation logistics

Quality Performance:

  • Strive for excellence in the speed and quality of file handling

Type d'emploi : Temps plein, Permanent

Rémunération : 41 600,00$ à 52 000,00$ par an

Avantages :

  • Assurance Dentaire
  • Assurance Maladie Complémentaire
  • Assurance Vie
  • Congés payés
  • Stationnement sur place

Formation:

  • DEC (Souhaité)

Expérience:

  • Service à la clientèle: 2 ans (Obligatoire)

Langue:

  • Anglais (Souhaité)

Lieu du poste : En présentiel