WFH Senior Collections Officer

2 weeks ago

Canada NCRI Full time $40,000 - $80,000 per year

Who Are We?

National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex customer challenges.

Job Description:

We are seeking for a Senior Collections Officer for the Operations Department to assist with debt collection. The senior collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible.

Your Role:

  • As a Senior Collections Officer, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:
  • Establishing professional relationships with clients, educating them on best practices
  • Negotiating optimal payment arrangements to resolve customers' bills
  • Maintaining a high level of professionalism in all interactions
  • Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
  • Updating customer account information and documenting call activity details
  • Handling objections, excuses, and adhering to regulatory standards and best practices
  • Achieving individual collection targets to meet department and company goals

What You Bring:

  • At least 2 years experience in 3rd party collections
  • At least 1 year experience in Call Centre industry
  • Excellent oral and written communication skills in English for consistent collection calls
  • Ability to display prior track record of top tier results
  • Strong math skills with the ability to perform basic calculations quickly
  • Strong work ethics and willingness to learn
  • Ability to pass a background check
  • Solid organizational and time management skills
  • Proficiency in Microsoft Excel and Outlook
  • Ability to adapt in a fast-paced environment

Home office equipment requirements :

  • Equipment will be provided by the company
  • Successful candidates will be pre-screened by our technical support team to ensure they meet all requirements to continue, before being invited to training.
  • Broadband Internet with wired connection from computer to modem. Speed must be 50 MPBS upload and 20 MPBS download.

What's in it for you?

Competitive base salary: Plus performance rewards that motivate.

Exciting benefits: Rewards, prizes, fun events, corporate discounts and much more.

Career growth: Global opportunities and professional development

Comprehensive benefits: Insurance, paid training and support.

Application Process:

If you are a motivated individual who thrives in a dynamic and supportive work environment, we'd love to hear from you. Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

We value diversity and encourage applications from people with disabilities. Accommodation is available upon request throughout the selection process.

We appreciate all applications; however, only those shortlisted will be contacted by our Talent Acquisition Team.

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