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Front Desk Concierge

2 weeks ago

Vancouver BC VB V, Canada Robin Hair Specialist Full time $2,400 - $3,000 per year

Job Overview

We're looking for a Receptionist / Concierge to join our growing team at Robin Hair Specialist, located in Downtown Vancouver.

This role is perfect for someone with a beauty/hospitality background who thrives in a fast-paced environment, communicates with warmth and confidence, and can manage both client experience and daily front-desk operations.

You'll be the first face clients see — responsible for creating a welcoming atmosphere, managing appointments, and coordinating smoothly between stylists and guests.

If you're organized, people-driven, fluent in Punjabi and English, and love being at the heart of a dynamic salon atmosphere, we'd love to meet you.

Duties

  • Maintain calm and clear communication during rush hours and high-traffic times
  • Greet and welcome clients with professionalism and warmth
  • Manage appointment bookings, phone calls, and walk-in inquiries
  • Coordinate between stylists and clients to ensure smooth daily flow
  • Ensure clients feel comfortable while waiting or transitioning between services
  • Handle point-of-sale activities — billing, product sales, and inventory coordination
  • Maintain a clean and organized reception and waiting area
  • Support salon operations, scheduling, and team coordination
  • Assist in implementing promotions or client loyalty programs

Skills & Qualifications

  • Minimum 4 years of customer service or hospitality experience (salon, spa, hotel, or retail background preferred)

(References from previous workplaces will be required to verify employment.)

  • Fluent in English (verbal communication is key)
  • Excellent communication and interpersonal skills — ability to engage clients confidently and professionally
  • Strong organizational and multitasking skills — able to manage appointments, floor flow, and customer interactions simultaneously
  • Calm under pressure and able to maintain a positive attitude during busy hours
  • Experience in sales or upselling products/services is a strong asset
  • Professional presentation and warm personality
  • Knowledge of basic computer and POS systems (Square experience is an asset)

Work Details

  • Full-time position
  • Flexible hours (typically 10:00 a.m. – 6:00 p.m., may vary)
  • Hourly pay plus incentives
  • Location: 528 Homer Street, Vancouver, BC

If you're a people person who enjoys creating great client experiences and can bring hospitality-level warmth to a high-energy salon, apply today and join a creative, growing team at Robin Hair Specialist.

Job Type: Full-time

Pay: $20.00-$30.00 per hour

Expected hours: 40 per week

Work Location: In person