Sr. Manager, Sales Operations

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out or visit our Boomi Careers page to learn more.

How You'll Make An Impact

The Boomi Sr. Manager works with Sales, Finance, and other departments within Boomi to provide pre-sales

and/or post sales operational support. This role touches all aspects of the sales cycle, including order fulfillment,

document delivery, customer/order issues, and process improvement. The individual will need to listen,

collaborate, and communicate effectively with internal customers and cross-functional teams to address gaps in

deal process, implement new solutions, drive improvement and deliver successfully against an aggressive set of

standards. The ideal candidate has broad business skills and a commitment to customer and sales satisfaction.

This position will support the day-to-day execution of deal management, partnering with sales, legal and finance to

ensure that all transactions meet internal policies and operational guidelines. A successful individual is a person

that has a proven work ethic that drives the desired results, is willing to roll up their sleeves and can think on their

feet. They thrive in a fast-paced environment, always pushing to be the trusted advisor to the sales organization in

their role and taking ownership at every level.

What You'll Do

Key Responsibilities:

• Leads Deal Desk Functions (including but not limited to the following):
• Review Deal structures, both standard and non-standard, including alignment between
  
  opportunity, quote, and invoicing systems.
• Ensures deals meet all criteria prior to sending documentation to the sales organization, driven
  
  by SFDC and CPQ
• Researches customer or order problems, and delivers solutions working cross-functionally to
  
  resolve.
• Develop internal processes that speed up the review of deals and ensure that all SLA's are met or
  
  exceeded
• Assists sales makers with new tool navigation and usage, including influencing sales behavior and
  
  capabilities
• After working hours commitment required at month, quarter and year end period
• Acts as a manager for the team members designated to report to this role. The managerial
  
  responsibilities include the following:
• Overview and oversight of the work performed by the team, ensuring proper training
  
  and service level objectives are achieved for all tasks and functions assigned to this
  
  team.
• Review workload across the teams on a daily basis, and realign schedules or
  
  responsibility to adjust according to time off or other resource gaps.
• Review time off requests for the entire team and communicate those to their direct
  
  manager
• Conduct regular or ad-hoc quality reviews of the work performed by the team to
  
  identify additional training or coaching opportunities.
• Schedule and lead regular team meetings for training and enablement as well as discuss
  
  issues or challenges that the team needs support on.
• Project Manages key strategic initiatives (including but not limited to) CPQ and SKU Rationalization
  
  efforts.
• Other:
• Cross training in other areas within the RevOps team which will include learning how to support
  
  channel/partner operations, compensation, business analytics, and other areas within the
  
  business
• Supports sales analysis, reporting and special projects to enable change, support sales related
  
  initiatives and identifies process improvements to find continual ways to simplify and automate
  
  how we support our sales org.

The Experience You Bring

Essential Qualifications:

• At least 5+ years' experience in a Deal Desk, Deal Management, Sales Operations function or similar
  
  responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization
• Multiple years using SalesForce CRM and CPQ is required. Deep experience of Microsoft Office Suite
  
  required, specifically Excel.
• Project or Program Management experience is essential for the ongoing change management efforts that
  
  affect this team.
• Demonstrated ability to define, refine and implement sales processes, procedures and policies
• Strong financial, analytical and communication skills, including written, verbal and presentation skills
• Highly organized, strong problem-solving/troubleshooting skills, capable of multi-tasking in a fast-paced
  
  and high-stress environment, and excellent cross group collaboration skills
• Bachelor's degree is required

Preferred Qualifications:

• Experience working within a high-growth, technology company would be highly beneficial
• Understanding of how the SaaS business model works

Aren't sure if you're a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don't hesitate to apply; you could be the perfect fit

Compensation

Boomi is committed to fair and equitable compensation practices. Base compensation for this position ranges from $145k- $210k CAD annually + applicable commission or bonus. Final compensation will be determined by various factors including the candidate's knowledge, skills, experience, and geographic location.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to . This inbox is strictly for accommodations, please do not send resumes or general inquiries.