Customer Experience Associate

18 hours ago

Markham, Ontario, Canada Exela Technologies Full time

Markham, CA-ON

Position Type

Full time

Requisition ID

30902

Level of Education

High School/Equivalent

Years of Experience

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Job Description

Customer Service Rep

About the Role:

As a Customer Service Representative, your primary

responsibility is to perform Gift Card daily order Fulfilment and ensure the

accuracy of work. You will be responsible for preparing letter and Card

Fulfilment and verifying the correctness of entries in a timely and efficient

manner.

Essential Job Responsibilities:

  • Create daily folders within each of these folders: Gift Card

Log – Labels / Letters

  • Download Gift Card Orders for processing
  • Printing of Letters for Fulfillment
  • Pulling of various Cards and Certificates for Fulfillment
  • Creating of Canada Post labels for shipping
  • Packing - packing C1s and C2s & C3s
  • Submit Fulfilment file
  • Track all outgoing shipments
  • Return unused Gift Cards to Inventory
  • Exception In / Replacement Cards to be Added
  • Exception Out / Replacement Cards to be taken out
  • Back Order Files
  • Monthly Reports
  • RELOAD OF GIFT CARDS - Scan received new gift cards into:
  • Creation of Manual Letters (on occasion)
  • Assist in the development of production formats and keying

procedures, contributing to process improvement efforts.

  • Maintain a high level of safety awareness and promptly report

potential hazards to supervisors.

  • Adhere to security and privacy policies, standards, and

guidelines to protect company and customer information.

  • Perform other duties as assigned by supervisors, demonstrating

flexibility and adaptability in task execution.

  • Work in various environments, including office settings,

computer rooms, production floors, warehouses, and shipping/receiving areas,

with occasional exposure to environmental factors like dust, dirt, toner, and

ink.

  • Engage in repetitive motion activities such as twisting,

bending, climbing, and lifting, with the ability to lift up to 25 lbs.

frequently.

Qualifications:

  • High school diploma or equivalent.
  • Proficiency in reading, writing, and speaking English.
  • Ability to work at a computer for extended periods.
  • Capability to stand, walk, grasp, reach with hands and arms,

sit, talk, or hear as required by job duties.

  • Close vision and ability to focus are necessary for performing

tasks accurately.

  • Experience with data entry is desirable.
  • Ability to engage in repetitive motion activities like

twisting, bending, and climbing.

Pay Disclosure:

"The pay rate for this position starts at CAD 17.60;

however, base pay offered may vary depending on job-related knowledge, skills,

and experience. Bonus opportunities may be provided as part of the compensation

package, in addition to a full range of medical, financial, and/or other

benefits, dependent on the position offered."

Excel /Word

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, , , , or We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.

  • Customer Experience Associate

    2 weeks ago

    Markham, Ontario, Canada Scotiabank Full time $60,000 - $80,000 per year

    Requisition ID:242484Roynat Capital, a wholly owned subsidiary of Scotiabank, is a national lender and investor with expertise in providing innovative long-term capital solutions for mid-sized companies utilizing senior term, subordinated debt, as well as mezzanine capital and common share equity. We provide tailored solutions to clients for acquisitions,...

  • Customer Experience

    20 hours ago

    Markham, Ontario, Canada Clutch Technologies Inc. Full time $45,000 - $65,000 per year

    Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Customer Experience & Vehicle Intake Coordinator in Markham, On? Apply now.Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.OMVIC License : We will assist you in obtaining the necessary certification to advance...

  • Customer Experience

    15 hours ago

    Markham, Ontario, Canada Clutch Technologies Full time $45,000 - $70,000 per year

    Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Customer Experience & Vehicle Intake Coordinator in Markham, On? Apply now.Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.OMVIC License : We will assist you in obtaining the necessary certification to advance...

  • Customer Experience

    10 hours ago

    Markham, Ontario, Canada Clutch Full time $45,000 - $65,000 per year

    Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as aCustomer Experience & Vehicle Intake Coordinatorin Markham, On? Apply now.Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.OMVIC License : We will assist you in obtaining the necessary certification to advance your...

  • Customer Service Associate

    14 hours ago

    Markham, Ontario, Canada Value Village Full time $35,000 - $45,000 per year

    Description Position at Value VillageJob Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores...

  • Customer Service Desk Associate

    5 hours ago

    Markham, Ontario, Canada Walmart Full time $17,500 - $40,000 per year

    Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Experience Associate

    6 days ago

    Markham, Ontario, Canada Scotiabank Full time $45,000 - $75,000 per year

    Requisition ID: 243373Roynat Capital, a wholly owned subsidiary of Scotiabank, is a national lender and investor with expertise in providing innovative long-term capital solutions for mid-sized companies utilizing senior term, subordinated debt, as well as mezzanine capital and common share equity. We provide tailored solutions to clients for acquisitions,...

  • Director, Customer Experience

    11 hours ago

    Markham, Ontario, Canada Enercare Inc. Full time $80,000 - $120,000 per year

    **Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Customer Experience Specialist

    1 week ago

    Markham, Ontario, Canada Max Advanced Brakes Full time $60,000 - $80,000 per year

    Max Advanced Brakes is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers.We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer education,...

  • Customer Experience Specialist

    7 days ago

    Markham, Ontario, Canada ea52803b-3c36-42e8-bb5d-b59fc16f871d Full time $45,000 - $65,000 per year

    About UsHow many companies can say they've been in business for over 179 years?Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable...