Estimator

About Refined Restoration Group

Since 1975, Refined Restoration Group Toronto has built a reputation for excellence in the construction industry. What started as a small, family-run home builder has grown into a dynamic, multi-division company with a team of 50+ dedicated professionals across 7 thriving office locations. Our long-standing success is driven by a commitment to quality, innovation, and a collaborative team culture — and we're looking for passionate individuals to help shape the next chapter of our story.

We specialize in Property Damage & Restoration, Emergency Restoration Services, Luxury Homes, Commercial & Institutional Construction.

We take pride in delivering fast, respectful, and reliable service, always aiming to go above and beyond for our clients and industry partners. Every project we handle reflects our dedication to top-tier workmanship and attention to detail. Our consistent results and strong reputation distinguish us in the field. We are seeking individuals who are equally committed to excellence, professionalism, and outstanding customer care.

RESPONSABILITIES

As an Estimator, your primary responsibilities will include:

• Serve as the primary liaison with vendors, insured clients, adjusters, engineers, building inspectors, and internal teams (administration, accounting, project managers).
• Lead the full lifecycle of claims—from intake and on-site inspection through emergency response and potential rebuild.
• Accurately assess property damage and create clear, detailed, and profitable restoration estimates aligned with company KPIs.
• Interpret construction drawings, specifications, and trade quotes and invoices, to support scope accuracy and cost control.
• Conduct on-site evaluations, including moisture readings, photographs, sketches, and documentation.
• Issue purchase orders (POs) and coordinate the timely delivery of required materials and services.
• Manage and maintain all project-related documentation in software systems, ensuring compliance with internal and external reporting requirements.
• Participate in on-call rotation for after-hours emergency services
• Ensure strict adherence to all building codes, health and safety regulations, and labour and human rights legislation.
• Coordinate periodic visit with project manager to examine progress and provide oversight to track claim progress to maximize project profitability, communications, and timelines
• Review and approve job costs, upload invoicing, and coordinate closely with the administration team.
• Maintain organized tender documentation and track compliance metrics across platforms.
• Use company-required systems to complete estimates and project documentation accurately.

REQUIREMENTS

To be considered for the Estimator position, you must have:

• Minimum of 3-5 years of experience in emergency restoration (fire, water, wind, ice)
• High School Diploma
• Current IICRC accreditation preferable
• Valid license with clean driving record
• Bondable
• Excellent analytical skills and a strong accountability mindset
• A solid knowledge of the restoration industry
• Fluent in English (spoken and written)
• Good communication, multi-tasking, organization, and decision-making skills
• People's skills - must be able to remain calm and resolve difficult situations.
• Knowledge and experience of computer and technology skills (Email, Excel, MS Word, Outlook)
• Preferable knowledge of Xactimate, XactAnalysis, Encircle, DocuSketch, PSA, etc.
• Take initiative in resolving client concerns with professionalism, urgency, and care, ensuring customer satisfaction throughout the process.

Note: We specifically prefer professionals with a deep understanding of preserving existing structures in the restoration industry.

QUALIFICATIONS

To be considered for the Estimator role, you should have:

• Expertise in restoration services, particularly in fire, water, wind, and ice damage
• Ability to make quick, informed decisions under pressure
• A collaborative, proactive approach to working with teams across departments
• Accountability to ensure the highest standards are maintained in every project
• Strong organizational skills to coordinate multiple tasks in high-stakes situations
• Critical thinking and a proactive, accountability-driven mindset
• A willingness to understand the operations of the business
• A collaborative and team-oriented approach
• A desire to grow, learn, and apply new skills
• Has a customer-driven mindset, ensuring that clients are fully supported from the initial estimate through to the conversion of estimates into jobs sold
• Ensure own behavior and the behavior of others is consistent with ethical standards and aligns with the values of Refined Restoration Group
• Establish and maintain positive working relationships with others both internally and externally.
• Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Understand and respond to the needs of internal and external clients to meet or exceed their expectations within Refined Restoration Group parameters.

BENEFITS

• On-site parking
• Extended health care
• Dental care
• Annual performance bonus
• Opportunities for career growth and certification assistance
• On-the-job training and professional development support

RECRUITING PROCESS

The recruitment process will include:

• First Interview with the Office Manager and skills assessment if needed
• Final Interview with the Chief Executive Officer of the Group

HOW TO APPLY

To apply, please submit your resume to - We thank all applicants for their interest in joining our team At this time, only candidates who have been selected for an interview will be contacted. We look forward to reviewing your application and discussing how you can be part of our team

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Casual dress
• Company car
• Dental care
• Extended health care
• On-site parking

Application question(s):

• Do you have IICRC Water Restoration Technician Certification?
• How experienced are you with Xactware software?
• How many years of experience do you have in the RESTORATION industry?

Education:

• Secondary School (preferred)

Work Location: In person