Operations & Customer Service Associate

1 week ago

Mississauga, Ontario, Canada NeuroSource Medical Inc. Full time $45,000 - $65,000 per year

Company Description

NeuroSource Medical Inc. is a Canadian medical device distribution company headquartered in Mississauga, Ontario. Founded in 2011, the company has become a trusted source for neurodiagnostic supplies for hospitals and clinics nationwide. NeuroSource focuses on specialized areas such as neurology, neurosurgery, nursing, and critical care. Led by a leadership team with over 40 years of combined experience, the company partners with global manufacturers to serve healthcare providers across Canada.

Role Description

This is a full-time, on-site position based in Mississauga, ON. The role involves managing daily operational tasks, ensuring smooth order fulfillment and logistics, and overseeing end-to-end order-to-cash processes.

Responsibilities:

Customer Service & Invoicing Support

· Respond to customer inquiries via email and phone in a professional and timely manner.

· Prepare and send invoices, track payments, and follow up on overdue accounts.

· Support customer account updates and maintain accurate contact and billing information.

Order Processing & Daily Operations

· Process customer orders accurately and ensure timely fulfillment and shipment.

· Maintain organized records of sales orders, shipments, and returns.

· Assist with warehouse coordination and inventory receiving as needed.

Sales & Administrative Support

· Manage the shared sales inbox and coordinate sample or consignment requests.

· Assist with new customer setup and documentation.

· Prepare quotes, confirmations, and price updates as directed.

ERP & Data Entry

· Enter and update customer, vendor, and product information.

· Assist with generating routine and ad hoc reports from the ERP system.

· Ensure data accuracy and consistency across records.

Vendor Coordination

· Communicate with vendors regarding product availability, returns, and shipping issues.

· Support the processing of vendor invoices and freight documentation.

· Track delivery timelines and help resolve discrepancies.

Month-End & Administrative Tasks

· Assist with month-end reporting, reconciliations, and filing.

· Support ongoing administrative projects and process updates.

Quality & Compliance Support

· Help maintain quality and regulatory tracking logs (i.e., returns, complaints, and audits).

· Ensure all documentation is properly filed and up to date.

Qualifications

· or more years of experience in operations or customer service.

· Proficiency in Microsoft Office applications.

· Strong organizational skills and attention to detail.

· Ability to work independently and prioritize tasks.

Work Environment & Schedule

· This is a full-time, in-office position (8:30 AM – 4:30 PM).

· The role involves a mix of desk-based and light warehouse activities

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