Spa Manager

Spa Manager – Nita Lake Lodge Resort & Spa

Location: Whistler, BC | Job Type: Full-Time, On-Site

About Nita Lake Lodge

Nestled on the shores of a glacier-fed lake in Whistler, Nita Lake Lodge is a celebrated boutique resort known for genuine service, local connection, and an award-winning spa experience. The Spa at Nita Lake Lodge offers a tranquil retreat where wellness, nature, and luxury come together to create unforgettable guest experiences.

About the Role

The Spa Manager takes full ownership of the spa's operations, financial performance, and team leadership. This is a hands-on role for a dynamic and strategic leader who excels in driving results, inspiring people, and delivering exceptional guest experiences. You'll be responsible for ensuring operational excellence, growing revenue, and maintaining the high standards that define Nita Lake Lodge.

Key Responsibilities

• Lead, coach, and inspire a high-performing team including the Assistant Spa Manager, reception staff, and contracted practitioners.
• Oversee the full operation of the spa, including budgeting, forecasting, scheduling, payroll approvals, and inventory management.
• Take ownership of financial performance — analyze revenue and expenses, identify growth opportunities, and implement strategies to achieve profitability targets.
• Collaborate with Sales and Marketing to create innovative seasonal promotions, group experiences, and retail initiatives that enhance brand visibility and guest engagement.
• Ensure every treatment, interaction, and touchpoint reflects luxury service standards and the lodge's commitment to wellness.
• Maintain strong contractor relationships, ensuring compliance with insurance, licensing, and policy requirements.
• Oversee efficient use of the booking system (Booker), manage vendor partnerships, and ensure smooth day-to-day operations.
• Champion workplace safety and wellness, ensuring compliance with WorkSafeBC and Nita Lake Lodge's health and safety policies.
• Partner cross-departmentally with Housekeeping, Front Office, and Maintenance to support a seamless resort experience.

Qualifications

• 3–5 years of progressive spa management experience, preferably in a resort or luxury environment.
• Proven ability to manage budgets, drive revenue, and improve financial performance.
• Exceptional leadership, communication, and organizational skills.
• Experience managing contractors and maintaining compliance standards.
• Proficiency with spa management software (Booker or similar).
• Flexible availability including weekends, evenings, and holidays.

Why You'll Love It Here

• Competitive compensation and extended health benefits
• Professional development and leadership growth opportunities
• Access to exclusive resort perks and wellness discounts
• Work in one of Whistler's most scenic, inspiring environments

If you're a results-driven spa professional who thrives on taking ownership, leading with purpose, and creating extraordinary guest experiences, we'd love to hear from you.

To apply, please submit your resume and a brief cover letter.

Job Types: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Wellness program

Application question(s):

• Do you currently have long-term housing in Whistler or the surrounding area?
• Are you legally entitled to work in Canada for the next 12–24 months?
• How long do you intend to stay in Whistler?
• How many years of experience do you have managing a spa or wellness facility?
• Have you previously managed spa operations within a resort, hotel, or luxury environment?

Work Location: In person