Coordinate Industries Ltd. is a value-added manufacturer and supplier of high-quality cable assemblies, wire harnesses, mechanical and electromechanical assemblies, and precision machining services for aerospace, military, medical, and industrial applications. Established in 1985, the company is privately-owned and certified with ISO9001/ISO14001/AS9100, enabling it to serve demanding industries such as defense and aerospace. Based in Oakville, Ontario, Coordinate Industries maintains high precision standards to achieve tight tolerances required by its clients.

Role Description

The IT Coordinator needs to be proactive, resourceful and responsive. This role will provide technical support to CIL team members, and real-time troubleshooting day-to-day issues pertaining to IT systems, networks, infrastructure, computers, servers, software, and peripheral equipment, to avoid work disruptions and downtime.

Responsibilities

• Provide help-desk services for all users
• Install, upgrade, and configure software programs and hardware equipment (printers, monitors, etc.)
• Diagnose PC hardware and software related problems, perform repairs, and provide support for a wide range of applications
• Ensure that company devices interconnect with file servers, email servers, and ERP system seamlessly
• Organize troubleshooting٫ repairs and data restoration, escalating issues to the 3rd-Party IT provider when applicable
• Facilitate the interaction between end users and higher-level support
• Manage and maintain organization's technological equipment, such as computers, tablets, printers, and smartphones (and phone plans)
• Manage all software licensing
• Participate in hardware and software evaluations/reviews and recommend purchases to the IT Department
• Create and modify SQL queries and SSRS reports, ensuring data accuracy and integrity.
• Create C#/.NET customizations
• Troubleshoot computer, printer, and network related issues, escalating issues the IT Technical Lead if needed
• Assist the IT technical lead in developing small scale applications and integrations with external services.
• Assist the IT Technical lead with scoping and providing recommendations in regards to the company's cybersecurity stance
• Assist the Systems Analyst in developing and implementing Epicor BAQ, BPM, Trackers, Dashboards, and SSRS reports to support end-user reporting and workflow requirement
• Work with other IT team members to support data migration, security, and configuration efforts
• Performs other duties as assigned
• Emergency Operations support as assigned

Experience, Education and Skill Requirements

• Bachelor's degree in Information Technology, Computer Science, or a similar field
• Additional certifications (CompTIA Network+٫ CompTIA Security+ etc.) will be a bonus
• Experience with working on an IT coordinator or other relevant position
• Experience with Epicor or any other ERP software is a plus
• Proficiency in C#, C++, SQL, or Python
• Working knowledge of Windows servers, SQL server, networks, PC's, and Microsoft Office
• Hands-on experience with Networking/Infrastructure components and technologies such as Switch, Router, Firewall and VPN
• Good knowledge of TCP/IP protocols and LAN/WAN configuration
• Strong understanding of Core Server Roles such as Active Directory, DNS, DHCP and File Sharing
• Ability to communicate to technical and non-technical audience
• Teamwork attitude with accountability, and strong work ethic
• Deadline driven and ability to work under pressure in a fast-paced environment
• Analytical and problem-solving skills
• Excellent interpersonal, organizational and time management skills