Assistant Manager

3 days ago

Montreal, Quebec, Canada Hinnawi bros bagel & cafe Full time

Responsibilities:

  • Manage day-to-day operations of the cafe
  • Recruiting, training, and supervising café staff.
  • Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
  • Ensuring the proper clock in/out of employees.
  • Train employees on drinks preparation and proper use of coffee equipment
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
  • Taking inventory of café supplies and ordering new stock as needed.
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
  • Add new menu items based on seasonality and customers' preferences (for example vegan coffee drinks)
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all café areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation
  • Resolving customer complaints regarding food quality and customer service.
  • Suggesting new menu items based on customers' preferences and feedback.
  • Identifying strategies to retain and attract customers.

Requirements and skills:

  • Proven management experience as a Café/Restaurant Manager or Barista.
  • Hands-on experience with professional coffee machines
  • Good math skills.
  • Hard working.
  • Availability to work within opening hours (including weekends and holidays).
  • Excellent communication skills with the ability to manage and motivate a team.
  • Customer service attitude.
  • High school diploma or CEGEP.
  • Bachelor's degree or certification in business administration or business management is advantageous.
  • Sound knowledge of food health and safety regulations.
  • Strong business acumen.
  • Exemplary management skills.
  • Excellent organizational and time management skills.
  • Effective communication skills.
  • Exceptional customer service skills.

Benefits and salary are to be discussed.

Job Type: Part-time

Pay: $16.10-$20.00 per hour

Benefits:

  • Discounted or free food

Ability to commute/relocate:

  • Montréal, QC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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