Appointment Coordinator

Westwood
Honda has an opening for a part-time/ full-time Service Appointment Coordinator

Are
you looking for a career in the auto industry? 
If you are someone looking for secure, meaningful and long-term
employment with room for growth, there's a place for you at Westwood Honda. We are looking for a motivated individual with great customer
service skills to join our Service Team.

About
the Role:

As a Service
Appointment Coordinator, you will respond to customer requests, provide
information, book appointments, and help develop lasting relationships with our
customers.

Your
responsibilities would include, but are not limited to:

·
Conduct inbound and
outbound calls to accurately schedule service appointments;

·
Confirm and update
customer information;

·
Call customers to
confirm service appointments and follow-up phone with customers on missed and
outstanding appointments, outstanding service campaigns, or recalls;

·
Advise customers of recommended
services as per the maintenance schedule;

·
Perform follow-up calls to
customers to ensure satisfaction and maintain a positive relationship; and

·
Additional duties as assigned
by management.

Applicants
must have:

·
Customer service experience and
the ability to maintain positive relationships with customers;

·
Excellent attention to detail;

·
Excellent organization skills
and ability to work under pressure;

·
Excellent communication skills,
in person and on the phone;

·
Ability to work independently
or part of a team;

·
Proficient in Microsoft Office;

·
Experience with a dealership
management system is an asset;

·
Class 5 Drivers' License with
acceptable driving record is an asset; and

·
Experience in the Automotive
Service industry is an asset

About Westwood Honda

Westwood
Honda is part of the Dick Irwin Group Ltd., a family owned and operated
business celebrating their 50th anniversary this year.  Opening its doors in 1978 as a small
community dealer, Westwood Honda has since grown into the highest volume Honda
dealership in Western Canada, with an award-winning, 100+ member staff that
continually stands out on a national scale.

Our
Company likes to do thing differently. We genuinely care about our customers,
our community, our employees and our environment. We go the extra mile to make
people happy; our service is second to none.

We are proud to have a strong and dedicated team and
our Employees are as important to us as our customers.  Some of the perks of joining the Westwood
Honda team include:

• We like
  to promote from within and support professional development through
  mentoring, conferences, certification programs, apprentice programs, paid
  training, and provide reimbursements for continued education.
• Our
  management team ensures employees have what they need to do their best
  work.
• We
  believe in complete transparency and no pressure in our sales process.
• An opportunity to work with a
  great group of dedicated individuals, all invested in the success of not
  only our business, but you as well.
• We
  enjoy a work-smart culture that celebrates our wins together.
• Annual
  events and parties. We're a family and we want you and your loved ones to
  join us in celebrating.
• Work-life
  balance.  We know work is only one
  part of your life.
• Closed
  on Sundays and Statutory Holidays.
• Employees
  receive discounts on Parts and Service.
• Comprehensive pay and benefits
  package
• Located
  directly adjacent to Inlet Centre Skytrain Station and a five minute walk
  to amenities, like a grocery store and various restaurants.

We look forward to hearing from you.  Please note, only those considered for the
position will be contacted.